Temporary Visa Applications Support Agent

Love Success PLC; London Borough of Croydon; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Holiday pay accrual

Immediate start

Temporary assignment

Job summary

Love Success PLC in Croydon is seeking a personable Customer Service Representative to support the day-to-day processing of visa applications on a 37.5-hour rota.

This temporary full-time role runs until 31 December with possible extension; immediate availability is essential and a valid DBS certificate is required.

You will greet applicants, guide them through completing forms, and ensure a smooth, professional visit with accuracy and courtesy.

Qualifications

• Previous customer-facing experience.
• Ability to stay calm under pressure.
• Immediate availability essential.
• Valid DBS certificate required.
• Willing to work on a rota basis in Croydon.

Responsibilities

• Greet and assist customers during the visa application process.
• Help applicants complete and check forms accurately.
• Collect biometric data and required documents.
• Follow structured administrative and filing procedures.
• Use computer-based systems to guide workflow.
• Handle queries and complaints with diplomacy and confidence.

Skills

Customer service

Communication

Attention to detail

Immediate availability

Job description

Love Success PLC in Croydon is seeking a personable Customer Service Representative to support the day-to-day processing of visa applications on a 37.5-hour rota.

This temporary full-time role runs until 31 December with possible extension; immediate availability is essential and a valid DBS certificate is required.

You will greet applicants, guide them through completing forms, and ensure a smooth, professional visit with accuracy and courtesy.