Virtual Veterinary IT Systems Trainer & Change Coach

United States Digital Space LLC; England; Hybrid; GBP 35,000 - 48,000; Full time

Job summary

IVC Evidensia is seeking an IT Systems Trainer to support veterinary practices with key systems and workflows. You will deliver engaging virtual training, guide best practice workflows, and assist practices during system changes and migrations.

You will collaborate with Client Care, Clinical teams, and Practice Managers to ensure systems enhance patient care and operational efficiency.

Qualifications

• Strong operational experience within veterinary practice settings.
• Practical knowledge of Merlin, Dayforce, Online Office, Concur.
• Strong understanding of practice procedures and workflows.
• Excellent communication and coaching skills.
• Experience delivering training in virtual 1-to-1, group, or webinar settings.
• The ability to explain systems clearly to colleagues with varying levels of confidence and experience.
• A pragmatic, organised, and solutions-focused approach.
• Experience supporting change and managing resistance positively within busy environments.
• The ability to manage multiple priorities and work to tight timelines.

Responsibilities

• Deliver virtual 1-to-1 and group training sessions to practice and support office colleagues.
• Facilitate live webinars across key systems including Merlin, Dayforce, Online Office, and Concur.
• Tailor training to different audiences including: Client Care Teams, Clinical Teams, Practice Managers.
• Provide 2nd line support for Merlin process and usage queries.
• Coach colleagues on best practice system usage and support adoption of standardised processes.
• Create and maintain engaging learning resources including: Quick Reference Guides, Webinar storyboards, Training videos.
• Ensure all training materials reflect real-world practice workflows and operational best practice.
• Support Merlin migrations and site mergers before, during, and after implementation.
• Assist with the rollout of new system functionality and process improvements.
• Provide Go-Live and Post Go-Live support, including Hypercare.
• Help practices adapt positively to change and confidently challenge non-standard system usage where required.

Skills

Vet practice experience

Training delivery

Virtual training

Coaching skills

Excellent communication

Tools

Merlin

Dayforce

Online Office

Concur

Job description

IVC Evidensia is seeking an IT Systems Trainer to support veterinary practices with key systems and workflows. You will deliver engaging virtual training, guide best practice workflows, and assist practices during system changes and migrations.

You will collaborate with Client Care, Clinical teams, and Practice Managers to ensure systems enhance patient care and operational efficiency.