Veterinary IT Systems Trainer & Change Coach

Inspiring Vet Care; England; On-site; GBP 42,000 - 62,000; Full time

Job summary

IVC Evidensia in the UK is seeking an IT Systems Trainer dedicated to supporting veterinary practices and support teams. You will deliver engaging virtual training, guide best practice workflows, and assist practices through system changes and migrations.

You’ll collaborate with Client Care, Clinical teams, and Practice Managers to ensure systems are used to enhance patient care, client experience, and operational efficiency across multiple sites.

Qualifications

• Hands-on experience within a veterinary practice environment.
• Practical knowledge of systems such as Merlin, Dayforce, Online Office, Concur.
• Excellent communication and coaching skills.
• Experience delivering training in virtual 1-to-1, group, or webinar settings.
• The ability to explain systems clearly to colleagues with varying levels of confidence and experience.

Responsibilities

• Deliver virtual 1-to-1 and group training sessions for practice and support staff.
• Facilitate live webinars across Merlin, Dayforce, Online Office and Concur.
• Create learning resources such as Quick Reference Guides and training videos.
• Support Merlin migrations, site mergers, and Go-Live activities.
• Assist with the rollout of new system functionality and process improvements.
• Coach colleagues to adopt standardised processes.

Skills

Veterinary practice experience

System coaching

Virtual training delivery

Communication skills

Change management

Tools

Merlin

Dayforce

Online Office

Concur

Job description

IVC Evidensia in the UK is seeking an IT Systems Trainer dedicated to supporting veterinary practices and support teams. You will deliver engaging virtual training, guide best practice workflows, and assist practices through system changes and migrations.

You’ll collaborate with Client Care, Clinical teams, and Practice Managers to ensure systems are used to enhance patient care, client experience, and operational efficiency across multiple sites.