Vet IT Systems Trainer — Coach Teams & Streamline Workflows

VC Evidensia UK

United Kingdom

Remote

GBP 42,000 - 54,000

Full time

14 days+

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Job summary

Inspiring Vet Care UK in Keynsham is seeking an IT Systems Trainer to support veterinary practices and services. You will deliver engaging virtual and in-person training, guide teams on best practice workflows, and support system changes across multiple sites.

The role focuses on people, processes, and practical support rather than technical troubleshooting, requiring hands-on experience in a veterinary practice and strong coaching and communication skills.

Qualifications

Experience delivering training in virtual 1-to-1, group, or webinar settings.
Excellent communication and coaching skills.
Hands-on experience within a veterinary practice environment.
Practical knowledge of systems such as Merlin, Dayforce, Online Office and Concur.

Responsibilities

Deliver virtual 1-to-1 and group training sessions to practice and support office colleagues.
Facilitate live webinars across key systems including Merlin, Dayforce, Online Office, and Concur.
Tailor training to different audiences including Client Care Teams, Clinical Teams and Practice Managers.
Provide 2nd line support for Merlin process and usage queries.
Coach colleagues on best practice system usage and support adoption of standardised processes.
Create and maintain engaging learning resources including Quick Reference Guides, Webinar storyboards and Training videos.