VIP Key Account Manager - Freight Forwarding Leader

Tall Grass Recruitment; Basildon; Presencial; GBP 41.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary up to £45,000

Mon-Fri working hours

VIP account management exposure

Leadership of small team

Professional environment

Descripción de la vacante

Tall Grass Recruitment is seeking a seasoned Key Account Manager for a Basildon-based freight forwarding business. You will manage a high-profile VIP client, coordinate international shipments and lead a small team to ensure smooth operations.

The role requires liaising with overseas agents, managing FCL/LCL shipments, and driving service excellence across the entire shipment lifecycle. You will ensure deadlines are met and client expectations are exceeded, with a focus on long-term relationship

Formación

• Experience in Ocean, Road or Air Freight is essential.
• Experience managing international shipments including cross-trade operations.
• Experience supervising a small team would be beneficial.
• Strong communication, organisational and problem-solving skills.
• Ability to manage time-sensitive shipments.

Responsabilidades

• Own and develop one VIP customer account as main contact.
• Coordinate end-to-end international freight shipments, including cross-trade.
• Manage FCL and LCL shipments.
• Lead a small freight operations team of two.
• Ensure on-time, accurate shipment handling.
• Liaise with overseas agents, shipping lines, hauliers and internal departments.
• Handle customer enquiries and escalations professionally.
• Provide shipment progress updates to the customer.
• Maintain high levels of customer satisfaction and service standards.
• Oversee shipment documentation, bookings and processes.
• Identify opportunities to improve operational efficiency and customer service.

Conocimientos

Ocean Freight

Cross-trade ops

Team leadership

Account management

Customer communication

Descripción del empleo

Tall Grass Recruitment is seeking a seasoned Key Account Manager for a Basildon-based freight forwarding business. You will manage a high-profile VIP client, coordinate international shipments and lead a small team to ensure smooth operations.

The role requires liaising with overseas agents, managing FCL/LCL shipments, and driving service excellence across the entire shipment lifecycle. You will ensure deadlines are met and client expectations are exceeded, with a focus on long-term relationship