Freigth Account Manager

WR Logistics; Southampton; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days holiday

Private Medical Cover

Death in Service (4× salary)

Discretionary bonus

Enhanced maternity and paternity leave

Job summary

A global freight forwarding organisation is seeking an Account Manager to join their Southampton team. This role prioritizes account management and customer care over new business sales. Responsibilities include managing customer accounts, ensuring service delivery, and maintaining performance data. Candidates should have freight forwarding experience and strong communication skills. The role offers full-time employment, with benefits including 25 days holiday, private medical cover, and potential for hybrid working.

Qualifications

• Proven experience within freight forwarding, operations or customer service.
• Strong knowledge of sea freight operations.
• Highly organized and detail-focused.

Responsibilities

• Act as the main point of contact for allocated customer accounts.
• Manage day-to-day account activity, communication and administration.
• Produce and maintain customer tariffs and rate sheets.
• Ensure agreed KPIs, service levels, and deliverables are met.

Skills

Freight forwarding

Sea freight operations

Account management

Strong communication

Stakeholder management

Job description

Position

Location: Southampton

Hours: Monday–Friday, 09:00–17:30 (37.5 hours)

Salary: up to £50,000

We are recruiting on behalf of a well‑established global freight forwarding organisation for an Account Manager to join their Southampton team. This role is firmly focused on account management and customer care, rather than new business sales.

The Role

Reporting into the Commercial function, you will be responsible for the ongoing management of a portfolio of existing customer accounts. New business generation will be handled by the commercial team; once accounts are onboarded, ownership will pass to you for day‑to‑day management, coordination, administration and customer engagement.

Key Responsibilities

• Act as the main point of contact for allocated customer accounts
• Manage day‑to‑day account activity, communication and administration
• Produce and maintain customer tariffs and rate sheets
• Ensure agreed KPIs, service levels, and deliverables are met
• Liaise closely with internal operations teams to ensure smooth service delivery
• Engage with debtor reports and query logs to support on‑time payment
• Identify opportunities to add value and improve service, rather than sell aggressively
• Document and maintain Standard Operating Procedures (SOPs)
• Produce and review customer reports and performance data
• Support issue resolution and escalation where required

About You

• Proven experience within freight forwarding (operations, customer service or commercial)
• Strong knowledge of sea freight operations
• Comfortable in an account management or customer‑facing role
• May suit someone from a BDM or sales background who prefers relationship management over sales targets
• Equally open to candidates from a strong operations background with good commercial awareness
• Highly organised, detail‑focused and confident handling administration
• Strong communication and stakeholder management skills
• Commercially minded without being sales‑driven
• Office‑based role (potential for hybrid working)
• 25 days holiday
• Private Medical Cover
• Death in Service (4× salary)
• Discretionary bonus
• Enhanced maternity and paternity leave
• + much more

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Supply Chain

Industries

Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and International Trade and Development