VIP Guest Relations Lead – Luxury Hospitality

the Public House Group; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

50% off food & drink for up to 4

Delicious staff meals on shift

Enhanced maternity/paternity pay after

Stream financial wellbeing access

Employee of the Month £150 meal for 2

Career progression & training

24/7 health and wellbeing support

Employee referral scheme

Benefits platform discounts

Service charge goes to staff

Job summary

Public House Group is seeking a Group Guest Relations Manager to nurture and develop our VIP network across London and the Cotswolds. You will manage VIP bookings, guest lists, and hosting experiences, building lasting relationships and delivering personalised service across multiple venues.

You will proactively engage priority VIPs through openings, events, and tailored experiences, ensuring accurate guest data in SevenRooms and close alignment with venue teams.

Qualifications

• Previous experience in guest relations or VIP management within hospitality or luxury environments.
• Natural relationship builder who makes guests feel known, recognised and valued.
• Confident and personable when hosting priority guests in venue and at events.
• Highly organised with excellent attention to detail when managing guest information.
• Discreet and trustworthy when handling confidential guest data.
• Calm and proactive when managing last-minute VIP bookings.
• Experience with SevenRooms or similar reservations system is a bonus.

Responsibilities

• Own and maintain the VIP network and key guest lists, ensuring information, preferences and history are accurate.
• Build strong relationships with priority VIPs, understanding interests and preferences through in-person and online communication.
• Proactively nurture and re-engage VIPs via openings, events, experiences and introductions across the group.
• Review upcoming reservations and VIP reports, briefing venues ahead of visits.
• Coordinate hosting and personal touches, greeting VIPs in venue when appropriate.
• Work with the Group Guest Experience Manager to ensure venue teams understand key VIPs and their preferences.
• Manage guest lists and RSVPs for openings and events, coordinating with founders, events, marketing, reservations and venue teams.
• Maintain accurate and secure guest information within SevenRooms.
• Identify new VIPs and flag opportunities to relevant teams.
• Support reporting on VIP visits, engagement and relationship development.

Skills

VIP management

Guest relations

Hosting

Organised

Tools

SevenRooms

Job description

Public House Group is seeking a Group Guest Relations Manager to nurture and develop our VIP network across London and the Cotswolds. You will manage VIP bookings, guest lists, and hosting experiences, building lasting relationships and delivering personalised service across multiple venues.

You will proactively engage priority VIPs through openings, events, and tailored experiences, ensuring accurate guest data in SevenRooms and close alignment with venue teams.