Group Guest Relations Manager

PUBLIC HOUSE; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

50% off food and drink

Staff meals on shift

Enhanced maternity/paternity pay after

Stream financial wellbeing platform

Employee of the Month £150 meal

Career progression and training

Health and wellbeing support

Employee referral scheme

Benefits platform discounts

Service charge to staff

Job summary

Public House Group is seeking a Group Guest Relations Manager to nurture and develop our VIP network across London and the Cotswolds. You will manage VIP bookings, guest lists and host guests in venues, building lasting relationships and crafting memorable experiences.

The role emphasizes quality service, teamwork, and ongoing professional development, with a focus on personal connections and tailored guest experiences across multiple venues.

Qualifications

• Experience in guest relations or VIP management within hospitality.
• Strong relationship-building and communication skills.
• Ability to manage VIP bookings and guest lists.

Responsibilities

• Own and maintain the VIP network and guest lists.
• Develop deeper understanding of VIPs' interests and preferences.
• Proactively nurture VIPs across openings, events and experiences.
• Coordinate hosting, personal touches and experiences in venues.
• Ensure venue teams understand VIP preferences.
• Manage guest lists and RSVPs for openings and events.
• Maintain SevenRooms guest information.
• Identify new VIPs and partnerships.
• Support VIP reporting and engagement tracking.

Skills

Guest relations

VIP management

Hosting

Job description

We are seeking a Group Guest Relations Manager to join Public House Group! You will manage, nurture and develop our VIP network, making sure priority guests are recognised, looked after and proactively engaged across our venues in London and the Cotswolds. From managing VIP bookings and guest lists to hosting guests in venue, you will build lasting relationships and create more personal experiences across the group. This is an exciting opportunity to become part of a business that values quality, teamwork, and a shared passion for great service.

What’s in it for you as a Group Guest Relations Manager:

• 50% off food and drink in our venues for a table of up to 4 people.
• Delicious staff meals on shift (venue teams only).
• Growing your family? Enjoy enhanced maternity and paternity pay once you’ve been with us for a year.
• Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Be recognised as Employee of the Month across the group and win a £150 meal for two.
• Career progression opportunities, ongoing training to develop yourself personally and professionally.
• 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
• Earn more with our employee referral scheme.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
• Every penny of service charge goes to the people who work in our venues and eligible roles.

What you’ll be doing as a Group Guest Relations Manager:

• Own and maintain our VIP network and key guest lists, ensuring information, preferences and relationship history are accurate and up to date.
• Build strong relationships with priority VIPs, developing a deeper understanding of their interests and preferences through in person and online communication.
• Proactively nurture and re-engage VIPs through openings, events, experiences and introductions across the group.
• Review upcoming reservations and VIP reports, identifying priority guests and briefing venues ahead of visits.
• Coordinate hosting, personal touches and experiences, greeting and hosting VIPs in venue where appropriate.
• Work with the Group Guest Experience Manager to make sure venue teams understand key VIPs and their preferences.
• Manage guest lists and RSVPs for openings and events, coordinating with our Founders, Events, Marketing, Reservations and venue teams.
• Maintain accurate and secure guest information within SevenRooms.
• Identify new and emerging VIPs, and flag events, private dining, corporate and partnership opportunities to the relevant teams.
• Support reporting on VIP visits, engagement and relationship development.

About you, our new Group Guest Relations Manager:

• Previous experience in guest relations, VIP management or hosting within hospitality or a luxury environment.
• A natural relationship builder who makes guests feel genuinely known, recognised and valued.
• Confident and personable when hosting priority guests in venue and at events.
• Highly organised, with excellent attention to detail when managing guest information.
• Discreet and trustworthy when handling confidential guest data.
• Calm and proactive when managing last minute VIP bookings.
• Experience with SevenRooms or a similar reservations system is a bonus.
• Flexible to work across our venues in London and the Cotswolds, including evenings and events.

About Us:

Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.

As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.

Compensation: Competitive salary