VIP Guest Relations Manager: Craft Bespoke Stays

Maybourne; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Excellent salary package

Pension Scheme

Travel Season Ticket Loans

Subsidised wellbeing treatments

Birthday/Anniversary gifts

Discounts across Maybourne properties

Job summary

Claridge's is recruiting a Guest Relations Manager to serve as a trusted host for our guests, crafting bespoke touches and ensuring every stay is effortlessly exceptional.

You will lead a seasoned team, drive guest profiling and profitability targets, and oversee VIP amenities and loyalty programs, all within a five‑star, fine‑dining environment in London. The role demands intuitive service and a passion for delivering lasting memories.

Qualifications

• Experience in a similar role within a five-star or fine dining environment.
• Ability to lead, support and motivate a team.
• Skilled at managing service flow and stepping in during busy periods.
• Understanding of Forbes and LQA Standards.

Responsibilities

• Create renowned memorable experiences for VIP guests, managing their stay from pre-arrival to post‑departure follow-up.
• Maintain comprehensive guest history across departments.
• Achieve targets for service standards, guest profiling, payroll, revenue, upselling and cross-selling.
• Lead and develop a successful team with training and performance management.
• Manage guest amenities, VIP and loyalty programs.

Skills

Guest relations

Team leadership

Customer service

Upselling

Job description

Claridge's is recruiting a Guest Relations Manager to serve as a trusted host for our guests, crafting bespoke touches and ensuring every stay is effortlessly exceptional.

You will lead a seasoned team, drive guest profiling and profitability targets, and oversee VIP amenities and loyalty programs, all within a five‑star, fine‑dining environment in London. The role demands intuitive service and a passion for delivering lasting memories.