VIP Guest Relations Specialist

Caterer; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Excellent salary package

Family friendly policies

Holiday allowance increase after 3 and

Travel Season Ticket Loans

Pension Scheme

Podiatrist and Masseuse treatments

Flu vaccination vouchers

Eye test vouchers

24-hour colleague assistance helpline

In-house dining staff restaurant

50% F&B discount

Awards and recognition programmes

Job summary

Claridge’s Guest Relations Executive in London will be at the heart of creating personalised guest experiences, delivering intuitive service and ensuring every stay is effortless and memorable. You will manage VIP communications, coordinate across departments and greet guests on arrival, including VIP and returning guests.

The role sits within Maybourne’s renowned Claridge’s team, known for timeless elegance, exceptional service standards, and career development opportunities in a fast-paced

Qualifications

• Have worked in a similar role, within a five star or fine dining environment.
• Provide intuitive service, with absolute understanding of our guests' needs to create exceptional service experiences, that result in lasting memories.
• Be a team player who is an avid learner who wants to be challenged and developed.
• Have a thorough understanding of Forbes and LQA Standards.

Responsibilities

• Check arrival reports for accuracy of reservation, guest history, billing information and profiles.
• Review VIP arrivals reports for the day and in advance.
• Coordinate VIP requirements and inform relevant departments.
• Ensure VIP status and amenities are recorded in arriving reservations.
• Review arrivals and departures daily to recognise high-value guests.
• Follow up pre-arrival emails, calls and questionnaires.
• Ensure pre-arrival requests are followed through.
• Meet and greet guests on arrival, especially VIP and returning guests.

Skills

Guest service

VIP handling

Team player

Learning mindset

Job description

Claridge’s Guest Relations Executive in London will be at the heart of creating personalised guest experiences, delivering intuitive service and ensuring every stay is effortless and memorable. You will manage VIP communications, coordinate across departments and greet guests on arrival, including VIP and returning guests.

The role sits within Maybourne’s renowned Claridge’s team, known for timeless elegance, exceptional service standards, and career development opportunities in a fast-paced