Head of Guest Relations & VIP Network Growth

sohohouseco; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Weekly Pay

Team meal whilst on shift

Every House Membership

50% off Food & Drink

Staff Room Rates

Private Health and Dental Care

Life Assurance

Birthday day off

Staff discount on Cowshed & Soho Home

Charity days with Soho Impact

Free Counselling Sessions

Cookhouse & House Tonic training

Continuous personal and professional培训

Team Events

Competitive compensation

Job summary

Soho House is seeking a Head of Guest Relations for our restaurants. You will be an ambassador for our brand and a primary contact for our most valuable guests.

You will not be based exclusively on site, but you will be present during peak periods, bring your existing network, and cultivate new regulars while promoting the restaurants within your wider circle. You will share your experience with operational teams, focusing on training and development within reception departments.

Qualifications

• 10+ years in senior restaurant/hospitality roles (maître d', guest/member relations, head of reception, etc).
• Extensive existing network & contacts across arts and creative industries.
• Exceptional customer service & hospitality standards.
• Expertise in restaurant desk operations & hosting.
• Well‑rounded knowledge of the arts and creative industries and trends.
• Solid knowledge of food and beverage.
• Confident in contributing creative input to guest experiences.
• Ability to train reception teams and develop staff.

Responsibilities

• Promote Key Soho House restaurants within your network and expand connections in the arts and creative sectors.
• Leverage your network to bring in new regular clientele.
• Use contacts within hotel concierge to broaden reach.
• Engage potential regular guests and grow a following from occasional clients.
• Train reception teams to better develop their audience.
• Promote Soho House membership, especially Soho One, within your network.
• Identify talent to join teams and advance maitre d' skills in reception.
• Collate guest feedback and build a CRM from OpenTable.
• Host lunches and dinners as required and attend relevant events to expand the network.
• Monitor reservations and brief teams on guest profiles and preferences.
• Monitor online reviews and provide feedback to improve results.
• Collaborate with events team and contribute to group events spaces.
• Support and promote DSTH and Kettner's hotels and represent guests (SAG) when required.

Skills

Customer service

Hospitality

Networking

Restaurant operations

Arts & culture network

Industry trends

Food & beverage

Creative input

Job description

Soho House is seeking a Head of Guest Relations for our restaurants. You will be an ambassador for our brand and a primary contact for our most valuable guests.

You will not be based exclusively on site, but you will be present during peak periods, bring your existing network, and cultivate new regulars while promoting the restaurants within your wider circle. You will share your experience with operational teams, focusing on training and development within reception departments.