Guest Experience Concierge — VIP Guests & Activations

Dorchester Collection; Greater London; Sur place; GBP 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

Complimentary stays

Discounts at restaurants and bars

Pension scheme enrollment

Training and development

Social events

Well-being support

Résumé du poste

Dorchester Collection's 45 Park Lane in London is seeking a Guest Relations Coordinator who combines energy, creativity and a passion for exceptional service. You will warmly welcome guests, build lasting relationships, and tailor experiences that exceed expectations.

You will collaborate with the Director of Guest Experiences to plan VIP amenities, coordinate guest communications, and ensure seamless service across departments.

Qualifications

• Excellent verbal and written communication skills in English.
• Organisational and time management skills.
• A friendly, confident, and professional manner.
• Strong interpersonal skills and adaptability.
• Excellent attention to detail and ability to multitask.

Responsabilités

• Welcome guests warmly and professionally upon arrival and create a positive first and last impression.
• Build lasting relationships with guests and recognise their preferences.
• Maintain a detailed view of guests, researching and outreach to VIPs and returning guests.
• Assist in organising activations and campaigns for VIP guests with the Director of Guest Experience.
• Support guest amenities planning and liaise with other departments to ensure exceptional service.
• Coordinate VIP amenities, welcome cards, flowers and personalised in-room arrangements.

Connaissances

Excellent English

Time management

Organisation

Interpersonal skills

Attention to detail

Multitasking

Discretion

Outils

Outlook

Excel

Opera Cloud

Description du poste

Dorchester Collection's 45 Park Lane in London is seeking a Guest Relations Coordinator who combines energy, creativity and a passion for exceptional service. You will warmly welcome guests, build lasting relationships, and tailor experiences that exceed expectations.

You will collaborate with the Director of Guest Experiences to plan VIP amenities, coordinate guest communications, and ensure seamless service across departments.