VIP Guest Experience Manager - Luxury Hospitality

Nammos Mayfair Limited Enterprise; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Birthday Day Off

Meals on Duty

Employee discounts

Company Events

28 days annual leave

Job summary

NAMMOS LONDON is seeking a motivated Restaurant Guest Relations Manager to join our luxury venue in London. You will greet guests, identify VIPs, and coordinate with Reservations, Reception, Events, and Service teams to deliver unforgettable experiences.

You will manage guest profiles in CRM, handle feedback, and contribute to VIP events and loyalty programs. The role requires elite guest service, strong communication, and the ability to maintain poise under pressure in a fast-paced, luxury

Qualifications

• Experience in guest relations or similar in luxury hospitality.
• Proven track record delivering exceptional guest experiences, handling VIP clientele.
• Strong organizational and communication skills; impeccable personal presentation.

Responsibilities

• Greet, welcome, and engage guests throughout their visit.
• Identify VIPs and regulars and tailor experiences accordingly.
• Maintain guest profiles in the CRM, ensuring privacy and accuracy.
• Coordinate with Reservations, Reception, Events, and Service teams for special occasions.
• Address feedback and complaints promptly, ensuring satisfaction and recovery.
• Monitor guest satisfaction and report trends to management.
• Support guest recognition programs and loyalty initiatives.
• Build relationships with local luxury partners to enhance experiences.
• Assist in planning VIP events and exclusive experiences.

Skills

Interpersonal skills

Communication

Guest service

CRM proficiency

Multitasking

Problem solving

Professional appearance

Attention to detail

Fluent in English

Tools

CRM software

Job description

NAMMOS LONDON is seeking a motivated Restaurant Guest Relations Manager to join our luxury venue in London. You will greet guests, identify VIPs, and coordinate with Reservations, Reception, Events, and Service teams to deliver unforgettable experiences.

You will manage guest profiles in CRM, handle feedback, and contribute to VIP events and loyalty programs. The role requires elite guest service, strong communication, and the ability to maintain poise under pressure in a fast-paced, luxury