VIP Guest Relations Rooms Controller - Luxury Hospitality

The Chancery Rosewood; London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

12 complimentary room nights annually

Discounts on Food & Beverage

Flexible benefits scheme

Paid volunteering day each year

Paid day off for your birthday

Developmental & social calendars

Life insurance cover

Enhanced sick pay policy

Job summary

A luxury hospitality hotel in London seeks a Guest Relations Rooms Controller. Responsible for ensuring seamless guest experiences, you will manage room assignments, collaborate with departments, and embody service excellence. Ideal candidates have a background in luxury hospitality and can handle requests with professionalism. This full-time position offers a range of benefits including complimentary room nights and discounts.

Qualifications

• Previous experience in luxury hospitality or guest relations.
• Refined, intuitive, engaging personality.
• Confident in handling guest requests.

Responsibilities

• Assign rooms and suites based on guest preferences.
• Coordinate with Housekeeping to ensure rooms are ready.
• Prepare and pre-register Special Attention Guests.

Skills

Exceptional communication skills

Luxury hospitality experience

Discretion and professionalism

Tools

Opera PMS

Job description

A luxury hospitality hotel in London seeks a Guest Relations Rooms Controller. Responsible for ensuring seamless guest experiences, you will manage room assignments, collaborate with departments, and embody service excellence. Ideal candidates have a background in luxury hospitality and can handle requests with professionalism. This full-time position offers a range of benefits including complimentary room nights and discounts.