VIP Front Desk Specialist - Premium Client Hospitality

WSH Group; Greater London; On-site; GBP 34,000 - 35,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Refer a Friend bonus scheme

Job summary

Portico Premier is seeking a Premier Team Receptionist to provide flexible, polished, and highly professional support across Portico's client portfolio. You will deliver a warm welcome to visitors and act as an ambassador for Portico and our clients.

In this frontline role, you will manage visitor registration, access control and host notifications, support meeting room bookings and hospitality, and travel to client sites within the London area.

Qualifications

• Experience in a premium customer-facing role.
• Exceptional communication and presentation skills.
• A passion for delivering outstanding customer service.
• Confidence engaging with senior stakeholders and VIP visitors.
• Strong emotional intelligence and attention to detail.
• Excellent organisational skills and ability to multitask.
• A calm, professional approach under pressure.
• Strong IT skills, including Microsoft Office and workplace systems.
• Flexibility to work across different locations.

Responsibilities

• Deliver a warm, professional welcome to visitors, clients and colleagues.
• Act as an ambassador for both Portico and our clients.
• Manage visitor registration, access control and host notifications.
• Build strong relationships with clients, stakeholders and workplace teams.
• Support meeting room bookings, hospitality services and workplace operations.
• Maintain exceptional presentation standards across front-of-house areas.
• Provide flexible support across multiple client locations as business needs require.
• Follow all security, compliance and visitor management procedures.

Skills

Front of house

Customer service

Communication skills

Attention to detail

Multitasking

IT skills

Flexibility

Tools

Microsoft Office

Workplace systems

Job description

Portico Premier is seeking a Premier Team Receptionist to provide flexible, polished, and highly professional support across Portico's client portfolio. You will deliver a warm welcome to visitors and act as an ambassador for Portico and our clients.

In this frontline role, you will manage visitor registration, access control and host notifications, support meeting room bookings and hospitality, and travel to client sites within the London area.