Receptionist

WSH Group; Gloucester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend bonus

Thank you voucher

24-hour personal helpline

Choices discounts

Training Academy

Job summary

Portico in White City is seeking an experienced Receptionist to join our small team in a busy multi-occupied building. Based at the main entrance, you will greet guests, manage the switchboard, and ensure a smooth visitor journey. Hours are 40 per week, 08:00–17:00, Monday to Friday.

Salary £35,425 per annum. The role requires excellent communication, a friendly demeanor, and a can-do attitude with a focus on delivering five-star customer service.

Qualifications

• Customer service experience is essential, preferably in a high-end environment.
• Experience greeting guests and managing visitor registrations.
• Ability to manage switchboard and direct calls professionally.
• Strong communication and teamwork skills.

Responsibilities

• Greet guests and manage visitor registrations.
• Manage switchboard and redirect calls professionally.
• Maintain visitor pass records and reception emails.
• Support management with ad hoc duties.

Skills

Customer service

Communication

Team player

Flexibility

Tools

Phone system

Job description

Receptionist Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are currently on the lookout for an experienced Receptionist to join our small team at a multi occupied building in the buzzing area of White City. This newly refurbish campus provides space to a diverse range of companies varying from globally renowned media institutions to tech-based fashion retailers.

Based in the main entrance, on the ground floor reception. The successful Receptionist will have a focus on the greeting of guests and ensuring a smooth and seamless visitor journey, whilst following welcome and guest registration procedures. They will also manage the switchboard, answering and re-directing telephone calls in a professional and friendly manner. As well as keeping an accurate record of the visitor passes, managing the reception email accounts, and helping management with any ad hoc duties.

Hours: 40 hours week with shifts from 08:00 - 17:00, Mon-Fri. Salary: £35,425 per annum.

The successful candidate will be a natural people, person, with fantastic communication skills and the ability to use their bubbly and friendly nature to engage with the clients and tenants of the building. They will be a strong team player, have a 'can do' attitude, with high levels of flexibility and adaptability, and a strong passion for consistently delivering five-star customer service. Customer services experience is essential, preferably within a high-end environment.

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.