Premier Team Receptionist - £34,000

WSH Group; Greater London; On-site; GBP 34,000 - 35,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Refer a Friend bonus scheme

Job summary

Portico Premier is seeking a Premier Team Receptionist to provide flexible, polished, and highly professional support across Portico's client portfolio. You will deliver a warm welcome to visitors and act as an ambassador for Portico and our clients.

In this frontline role, you will manage visitor registration, access control and host notifications, support meeting room bookings and hospitality, and travel to client sites within the London area.

Qualifications

• Experience in a premium customer-facing role.
• Exceptional communication and presentation skills.
• A passion for delivering outstanding customer service.
• Confidence engaging with senior stakeholders and VIP visitors.
• Strong emotional intelligence and attention to detail.
• Excellent organisational skills and ability to multitask.
• A calm, professional approach under pressure.
• Strong IT skills, including Microsoft Office and workplace systems.
• Flexibility to work across different locations.

Responsibilities

• Deliver a warm, professional welcome to visitors, clients and colleagues.
• Act as an ambassador for both Portico and our clients.
• Manage visitor registration, access control and host notifications.
• Build strong relationships with clients, stakeholders and workplace teams.
• Support meeting room bookings, hospitality services and workplace operations.
• Maintain exceptional presentation standards across front-of-house areas.
• Provide flexible support across multiple client locations as business needs require.
• Follow all security, compliance and visitor management procedures.

Skills

Front of house

Customer service

Communication skills

Attention to detail

Multitasking

IT skills

Flexibility

Tools

Microsoft Office

Workplace systems

Job description

Premier Team Receptionist As part of the Portico Premier team, you will provide flexible, polished, and highly professional support across Portico's client portfolio.

Key Responsibilities

• Deliver a warm, professional welcome to visitors, clients and colleagues.
• Act as an ambassador for both Portico and our clients.
• Manage visitor registration, access control and host notifications.
• Build strong relationships with clients, stakeholders and workplace teams.
• Support meeting room bookings, hospitality services and workplace operations.
• Maintain exceptional presentation standards across front-of-house areas.
• Provide flexible support across multiple client locations as business needs require.
• Follow all security, compliance and visitor management procedures.

You’ll be trusted to represent prestigious brands, deliver consistently outstanding visitor experiences and help establish Portico Premier as the benchmark for exceptional front-of-house service.

Hours: 40 hours per week, flexible shifts including weekends and bank holidays

Salary: £34,000 per annum with an increase to £35,000 upon completion of 12 months in the role.

Please note that team members are expected to travel to sites within London area

Qualifications

Successful candidates will be:

• Warm, polished and professional.
• Service-led and naturally hospitable.
• Adaptable, resilient and solution-focused.
• Discreet, trustworthy and client-focused.
• A strong team player who takes pride in delivering excellence.

Essential

• Experience in a premium customer-facing role.
• Exceptional communication and presentation skills.
• A passion for delivering outstanding customer service.
• Confidence engaging with senior stakeholders and VIP visitors.
• Strong emotional intelligence and attention to detail.
• Excellent organisational skills and ability to multitask.
• A calm, professional approach under pressure.
• Strong IT skills, including Microsoft Office and workplace systems.
• Flexibility to work across different locations.

Desirable

• Experience supporting multiple sites or locations.
• Background in professional services, financial services, luxury hospitality or premium corporate environments.
• Knowledge of visitor management, workplace technology or meeting room booking systems.
• First Aid, Fire Marshal or Health & Safety training.
• Experience supporting events, facilities or workplace coordination teams.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more

Job Location London area