Guest Services Lead

SmartRecruiters, Inc.; Salford; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour confidential helpline for员工

Choices discounts platform

Training Academy

Job summary

Portico is seeking a Regional Guest Services Lead to launch and deliver a world-class front of house at the new Manchester offices. You will lead and hands-on oversee hospitality, meeting room setup and client journeys, ensuring seamless service.

In this role you will manage and develop a high-performing team, coordinate events and client interactions from reception to hospitality areas, with a 40-hour work week, Monday-to-Friday.

Qualifications

• Experience delivering 5-star service in corporate, hospitality or events.
• Proven leadership of high-performing teams.
• Experience in recruitment and operational planning.
• Proactive hands-on approach to maintaining service standards.

Responsibilities

• Lead front-of-house delivery of client experience.
• Oversee hospitality and meeting room setup.
• Coordinate vending services and client journey from ground floor to meeting rooms.
• Manage and develop a high-performing team.

Skills

5-star service

Leadership & team management

Recruitment experience

Operational planning

Job description

Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Job Description

Portico is searching for an exceptional Regional Guest Services Lead to help us launch and deliver a world class front of house experience at the brand-new Manchester offices of a world renown auditor.

This role involves actively managing and overseeing the delivery of exceptional service to clients and guests, ensuring all duties are carried out to the highest standards. It is a hands-on and proactive position, requiring proven experience in leading and managing high-performing teams.

The role is responsible for overseeing a range of business support functions, including hospitality, meeting room setup, vending services and client’s journey, from the ground floor through to meeting rooms and hospitality areas. You will ensure the team consistently delivers a seamless, memorable and exceptional client experience.

Hours: 40 hours per week, shifts between 7:30 am -18:00 pm, Mon-Fri. Flexibility to support and oversee evening client events is essential.

Qualifications

• Proven experience delivering 5 – star service within a corporate, hospitality or events environment, ideally at management level.
• Strong leadership and team management skills, with a track record of delivering exceptional client and guest experiences.
• Previous experience inrecruitment, team preparation, operational planning and service implementation.
• A proactive, hands-on approach with the ability to maintain high service implementation.
• A proactive, hands-on approach with the ability to maintain high service standards in a fast paced, high- profile environment.

Additional Information

What's in it for you?

• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour confidential helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

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