Senior Onsite Workplace Tech Lead – VIP End-User IT

DXC Technology Company; Farnborough; On-site; GBP 70,000 - 110,000; Full time

Job summary

DXC Technology is seeking a Workplace Tech Lead to act as the senior technical lead for onsite workplace and end-user support in Hampshire, UK. You will guide desktop support teams and serve as the main escalation point for complex incidents across Windows 11, Microsoft 365, networking and AV systems, ensuring delivery aligned with corporate standards.

You will collaborate with Level 3/4 engineering, architecture and security teams, mentor staff, manage VIP users, and contribute to incident

Qualifications

• Strong experience with Windows 11, Microsoft 365, Outlook and Teams.
• Hands-on knowledge of Active Directory, Azure and Windows Server administration.
• Experience supporting audio-visual, videoconferencing and meeting-room equipment, printers and mobile devices.
• Good networking fundamentals and basic network troubleshooting.
• Experience using ServiceNow or similar service-management platform for ticketing and approvals.
• Strong troubleshooting, analytical and problem-solving skills.
• Experience providing technical leadership, mentoring staff and supporting VIP users.
• Excellent communication and customer-service skills, bridging tech and business needs.

Responsibilities

• Provide technical direction and hands-on guidance to onsite desktop and workplace support teams.
• Mentor junior team members and support knowledge transfer within the onsite service.
• Act as the primary escalation point for complex workplace incidents and technical issues.
• Collaborate with Level 3/4 engineering, architecture and security teams to resolve problems.
• Oversee desktop support, including VIP and senior business user support.
• Participate in incident and problem management to identify root causes and resolutions.
• Review and approve service requests, change requests and global changes.
• Troubleshoot Windows 11, Microsoft 365, Outlook, Teams, devices, printers and AV equipment.
• Manage ServiceNow ticket reviews and updates for stakeholders.
• Support Azure, AWS and GCP environments in coordination with regional teams.

Skills

Windows 11

Microsoft 365

Outlook

Teams

Active Directory

Azure

Windows Server

Audio-visual

Networking basics

ServiceNow

VIP support

Leadership

Communication

Education

CS/IT degree or equivalent

Tools

ServiceNow

Azure

GCP

AWS

Job description

DXC Technology is seeking a Workplace Tech Lead to act as the senior technical lead for onsite workplace and end-user support in Hampshire, UK. You will guide desktop support teams and serve as the main escalation point for complex incidents across Windows 11, Microsoft 365, networking and AV systems, ensuring delivery aligned with corporate standards.

You will collaborate with Level 3/4 engineering, architecture and security teams, mentor staff, manage VIP users, and contribute to incident