Desktop Support Manager

Harrington Starr; City Of London; Hybrid; GBP 63,000 - 77,000; Full time

Job summary

Harrington Starr is seeking a hands-on Desktop Support Manager in London to lead its end-user technology support function within a hybrid working setup. You will own desktop support for a high‑performance investment environment and provide VIP assistance to senior stakeholders.

The role focuses on Windows, Microsoft 365, and endpoint management, with responsibility for service delivery improvements, security, and resilience.

Qualifications

• Experience in desktop support or EUC leadership within financial services.
• Strong knowledge of Windows, Microsoft 365 and endpoint technologies.
• Experience supporting senior stakeholders in demanding environments.
• Excellent communication and leadership skills.

Responsibilities

• Lead and develop the desktop support team, driving service excellence.
• Provide hands-on technical support and manage escalations.
• Deliver VIP support to investment professionals and senior stakeholders.
• Oversee Windows, Microsoft 365, endpoint management and device deployment.
• Drive improvements across service delivery, security and operational resilience.
• Manage external IT providers and support technology projects.

Skills

Desktop support

EUC leadership

Windows

Microsoft 365

VIP support

Stakeholder mgmt

Team leadership

Service excellence

Tools

Endpoint management

Job description

Boutique Asset Manager | London | Hybrid Working - up to £70,000

We are partnering with a boutique asset manager to hire a hands‑on Desktop Support Manager to lead its end‑user technology support function.

This is an excellent opportunity for a technically strong, service‑driven professional to take ownership of desktop support in a high‑performance investment environment.

Key Responsibilities

• Lead and develop the desktop support team, driving service excellence.
• Provide hands‑on technical support and manage escalations.
• Deliver first‑class VIP support to investment professionals and senior stakeholders.
• Oversee Windows, Microsoft 365, endpoint management and device deployment.
• Drive improvements across service delivery, security and operational resilience.
• Manage external IT providers and support technology projects.

About You

• Experience in desktop support or EUC leadership, ideally within financial services.
• Strong technical knowledge of Windows, Microsoft 365 and endpoint technologies.
• Proven experience supporting senior stakeholders in a demanding environment.
• Excellent communication, troubleshooting and team leadership skills.
• A proactive, hands‑on approach with exceptional attention to detail.

Experience within asset management, hedge funds or investment banking would be advantageous.

Salary: Up to £70,000

Location: London

Working Arrangement: Hybrid