VIP Account Manager

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An innovative company in the iGaming and crypto space is seeking a VIP Manager to enhance player experiences. This role involves relationship management, designing loyalty programs, and collaborating with internal teams to deliver exceptional service. Join a dynamic and supportive environment where your contributions will shape the future of VIP player engagement. If you have a passion for customer service and a knack for building relationships, this is the perfect opportunity to make a significant impact in a rapidly growing industry.

Benefits

Dynamic work environment

Professional growth opportunities

Competitive salary

Performance-based incentives

Qualifications

• Proven experience in a customer-focused role, ideally in iGaming.
• Strong interpersonal skills and passion for top-tier customer experiences.

Responsibilities

• Build and maintain strong relationships with VIP players.
• Design and execute personalized loyalty programs and rewards.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Analytical Skills

Multitasking

Fluency in English

Tools

Intercom

Discord

CRM Systems

Job description

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Gamdom is home to thousands of betting options for bothsportsandcasinoplayers to wager on. Since 2016, we have been steadily growing to provide more than just casino games and sports betting events to enjoy; With us, you can enjoy unique bonuses and earn massive rewards simultaneously. Discover all the rewarding features Gamdom can offer you below.

Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As we grow, we are committed to providing an exceptional level of service and unique rewards for our VIP players. Join us as a VIP Manager and play a key role in shaping these experiences.

Key Responsibilities

Relationship Management:

• Build and maintain strong relationships with VIP players, ensuring their needs are understood and consistently met.

Primary Point of Contact:

• Serve as the dedicated liaison for VIP players, addressing inquiries and providing customized solutions through platforms like Intercom, Discord, and email.

Loyalty & Rewards:

• Design and execute personalized loyalty programs, promotions, and rewards to enhance player satisfaction and engagement.

Collaboration with Internal Teams:

• Work closely with marketing, promotions, and support teams to curate exclusive offers and experiences tailored for VIP players.
• Analyze player behavior and performance metrics to identify trends, develop targeted engagement strategies, and align offerings with individual preferences.
• Anticipate and address player concerns promptly, delivering effective solutions to maintain trust and ensure an exceptional gaming experience.

What We're Looking For

• Proven experience in a customer-focused role, preferably within the iGaming or online gaming industry.
• Strong interpersonal skills with a passion for delivering top-tier customer experiences.
• Exceptional organizational skills and the ability to multitask in a fast-paced environment.
• Familiarity with platforms like Intercom, Discord, and CRM systems is a plus.
• Analytical mindset with the ability to use data to drive decisions.
• Fluent in English; additional languages are a plus.

What We Offer

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• Competitive salary and performance-based incentives.
• The chance to work with a passionate team in an innovative industry.

Join Us!

Become a vital part of delivering memorable experiences for our VIP players. Apply now to be part of Gamdom’s exciting journey in the iGaming and crypto space!