Account Manager (Fashion)

Superb People Ltd; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player in bespoke luxury clothing seeks a dedicated Account Manager for a 1-year maternity cover. This role involves managing VIP clients, ensuring exceptional service and confidentiality. You'll be the main point of contact, overseeing bespoke requests and delivering tailored solutions. Join a dynamic team focused on creating premium outfits for discerning clientele, where your expertise will directly impact client satisfaction and retention. If you have a passion for luxury service and a proactive approach, this is an exciting opportunity to make a significant contribution in a fast-paced environment.

Qualifications

• Experience in account management, ideally in luxury fashion or with HNWIs.
• Exceptional interpersonal skills with a client-first approach.

Responsibilities

• Act as Account Manager for high-profile clients, delivering elevated service.
• Coordinate with internal teams to track order progress and manage logistics.

Skills

Account Management

Client Relationship Management

Communication Skills

Project Coordination

CRM Software

Education

Bachelor's Degree

Tools

Google Workspace

Job description

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Base pay range

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Recruiting for London based businesses: EA/PA, Office Managers, Marketing, Finance & salesContact me on: [e-mail]

Job Title: Account Manager – 1-Year Maternity Cover (Luxury Client Accounts)

Location: East London

Contract: Fixed-Term, 12 Months (Maternity Cover)

Industry: Bespoke Luxury Clothing

Are you a client-focused Account Manager with a flair for luxury service and a passion for fashion?

Join a fast-growing bespoke clothing company creating premium, custom outfits for the world’s most discerning clientele in the luxury lifestyle sector.

This is a 1-year maternity cover contract where you’ll be the main point of contact for a portfolio of VIP and High-Net-Worth Individual (HNWI) clients, overseeing every detail from enquiry through to quote sign-off.

What You’ll Be Doing:

Client Relationship Management & VIP Account Handling

• Act as Account Manager for high-profile and VIP clients, delivering an elevated level of service.
• Handle bespoke requests with confidentiality, speed, and discretion.
• Provide proactive solutions and real-time updates, ensuring expectations are exceeded.
• Deliver a white-glove experience with timely, consultative service tailored to each client’s needs.
• Maintain strong client retention by building relationships and anticipating needs.
• Prepare accurate, thoughtful quotes reflecting previous orders and bespoke requirements.
• Identify upselling opportunities by introducing new products, seasonal lines, or updated designs.
• Track and report revenue against targets, and implement strategies to close any gaps.
• Produce regular reports on team activity and revenue performance.
• Contribute to department strategy, new processes, and IT system enhancements.

Project Coordination & Communication

• Ensure seamless communication with clients via email, phone, and WhatsApp.
• Coordinate with internal teams to track order progress and manage logistics.
• Update CRM systems and maintain accurate client records to ensure continuity and clarity.
• Mentor and support Account Executives, offering training and guidance on best practices.
• Monitor team workflow and performance, ensuring the highest service standards are met.
• Collaborate with the CEO and COO on refining processes and enhancing team efficiency.
• Play a key role in onboarding and developing new team members.

About You:

• Experience in account management, ideally in luxury fashion brand or working with HNWI's
• Exceptional interpersonal and communication skills with a confident, client-first approach.
• Proactive, well-organised and capable of managing multiple projects under pressure.
• Tech-savvy, with experience using CRMs and Google Workspace.
• Willingness to travel for meetings and international events when required.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Staffing and Recruiting

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