Viewing Administrator

Elevation Recruitment Group; Sheffield; On-site; GBP 21,000 - 27,000; Full time

Job summary

Elevation Recruitment Group are recruiting for a Viewing Administrator in Sheffield. You will manage enquiries, qualify tenants, coordinate and conduct property viewings (in person and virtual) and support the lettings process from enquiry to tenancy.

The role requires a proactive, organised, customer-focused approach with strong communication and CRM skills. A full UK driving licence is preferred if travel between properties is needed.

Qualifications

• Experience in customer service, sales or administration and delivering strong service.
• Excellent verbal and written communication with good attention to detail.
• Comfortable using CRM systems and Microsoft Office applications.

Responsibilities

• Respond to customer enquiries via telephone, email, websites and portals.
• Qualify prospective tenants based on requirements, budget and move-in dates.
• Arrange and conduct property viewings, in person and virtually.
• Provide professional advice on properties, rental options, and the lettings process.
• Build relationships with tenants, students, parents and guarantors.
• Follow up enquiries/viewings to maximise conversions and support occupancy targets.
• Maintain accurate records and update CRM systems.
• Progress applications through to tenancy agreements in collaboration with colleagues.

Skills

Customer service

Sales

Administration

Communication skills

Organisational skills

CRM systems

MS Office

Driving licence

Relationship building

Property lettings

Tools

CRM software

Job description

Job Type: Full time - some element of travelling- full driving licence required

Elevation Recruitment Group are currently recruiting for a Viewing Administrator on behalf of our client, who is looking for a proactive, organised and customer-focused individual to join their team. Based in the heart of Sheffield, this role is looking for someone who relishes in relationship development.

This is an excellent opportunity for someone with experience in customer service, sales or administration who enjoys working in a fast-paced environment and delivering an outstanding customer experience. The successful candidate will play a key role in managing incoming enquiries, arranging and conducting property viewings, maintaining accurate records and supporting the lettings process from initial enquiry through to move-in.

Key Responsibilities

• Respond to customer enquiries via telephone, email, websites, social media and property portals.
• Qualify prospective tenants by understanding their accommodation requirements, budget and preferred move-in dates.
• Arrange, coordinate and conduct property viewings, both in person and virtually.
• Provide professional advice on available properties, rental options and the lettings process.
• Build strong relationships with prospective tenants, students, parents and guarantors.
• Follow up on enquiries and viewings to maximise conversion rates and support occupancy targets.
• Maintain accurate customer records and update CRM systems.
• Monitor outstanding enquiries and ensure all opportunities are followed up promptly.
• Work closely with colleagues to ensure a smooth and efficient customer journey.
• Provide feedback following viewings and support the progression of applications through to tenancy agreements.

Skills & Experience

• Previous experience in customer service, sales, administration or a similar role.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Confident dealing with customers face-to-face, over the telephone and via email.
• Ability to manage multiple priorities in a fast-paced environment.
• Competent using Microsoft Office and CRM systems.
• A proactive approach to following up enquiries and progressing opportunities.
• Experience within property, lettings or student accommodation.
• A full UK driving licence, if travel between properties is required.

Our client is looking for someone who is friendly, approachable and professional, with a genuine passion for customer service. You will be highly organised, commercially minded and confident managing enquiries through to the next stage of the lettings process.

If you have strong customer service and administration skills and are looking to develop your career within the property sector, we would love to hear from you.