Victim Support Caseworker – Hybrid (Cardiff & Vale)

VICTIM SUPPORT; Cardiff; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support in Wales is seeking a Multi Crime Caseworker to provide ongoing support to victims of crime within the Cardiff & Vale area. The role involves carrying a caseload, maintaining case records, and referring clients as needed.

You will work with local teams and a national team to ensure outcomes and KPI measures are met, while handling sensitive information with confidentiality. A hybrid work model supports home-based work and team collaboration.

Qualifications

• Strong resilience and ability to work virtually with different teams.
• Understanding the impact of crime on victims and confidentiality requirements.
• Experience helping clients achieve outcomes using needs and risk assessments.
• Clear verbal and written communication skills; able to work from home effectively.

Responsibilities

• Be the first point of contact for clients in the allocated area.
• Carry a caseload and develop personal support plans.
• Maintain case management records and referrals as required.
• Collaborate with local teams and a national team to meet KPIs.

Skills

Resilience

Self-motivation

Team virtual-work

Understanding of victim impact

Outcome-driven work

Confidentiality

Verbal & written communication

Work-from-home capability

Job description

Victim Support in Wales is seeking a Multi Crime Caseworker to provide ongoing support to victims of crime within the Cardiff & Vale area. The role involves carrying a caseload, maintaining case records, and referring clients as needed.

You will work with local teams and a national team to ensure outcomes and KPI measures are met, while handling sensitive information with confidentiality. A hybrid work model supports home-based work and team collaboration.