Victim Focus Officer

LLOYD'S REGISTER INTERNATIONAL; Cardiff; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support in Wales is seeking a Multi Crime Caseworker to provide ongoing support to victims of crime within the Cardiff & Vale area. The role involves carrying a caseload, maintaining case records, and referring clients as needed.

You will work with local teams and a national team to ensure outcomes and KPI measures are met, while handling sensitive information with confidentiality. A hybrid work model supports home-based work and team collaboration.

Qualifications

• Strong resilience and ability to work virtually with different teams.
• Understanding the impact of crime on victims and confidentiality requirements.
• Experience helping clients achieve outcomes using needs and risk assessments.
• Clear verbal and written communication skills; able to work from home effectively.

Responsibilities

• Be the first point of contact for clients in the allocated area.
• Carry a caseload and develop personal support plans.
• Maintain case management records and referrals as required.
• Collaborate with local teams and a national team to meet KPIs.

Skills

Resilience

Self-motivation

Team virtual-work

Understanding of victim impact

Outcome-driven work

Confidentiality

Verbal & written communication

Work-from-home capability

Job description

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This role covers the Cardiff & Vale area, though we are operating a hybrid working model which involves regular home-based working and other flexible base working.

The purpose of this role is to provide on-going support to the victims of crime, ensuring that South Wales Victim Focus realises their aim of helping people cope and recover from the effects of being subjected to, or witnessing criminal activity.

South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey.

This role involves regular travel in and around the Cardiff & Vale area.

Area of Business

Operations

Number of Vacancies

1

Location or Function

Wales

Agresso Office Code

0987

Full time/Part time

Full time

Hours per week

37.5

Work schedule

Monday-Friday (9am-5pm)

Basic Salary

£27752.00 per annum

Contract type

Fixed Term

DBS required?

Enhanced

End date (if fixed term)

31/03/2028

Police vetting required?

Yes

Closing Date

14/10/2026

Ref No

6960

What we offer

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

As a Multi Crime Caseworker you will:

• Be the first point of contact for clients from the area, or contract to which you have been allocated
• Carry a caseload of clients within each allocated area as directed
• Maintain case management records, developing personal support plans, and referring clients on, as required
• Work with colleagues in local teams, and as part of a national team, to ensure that all outcomes and KPI measures are met

You will need:

• Strong personal resilience, self-motivation and flexibility to work virtually with different teams, as deployed to do so
• An understanding of the impact of crime on victims
• Experience of working with clients to achieve outcomes, based on needs and risk assessments
• Knowledge and understanding of the requirement for confidentiality and safe working practices
• Effective verbal and written communication skills
• The ability to work from home effectively, both on your own and as part of a team

Please see attached Job Description and Person Specification for further details.

About Us:

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minority communities.