Victim Focus Officer

Career Choices Dewis Gyrfa Ltd; Cardiff; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Flexible Working

Annual Leave 28 days + BH

Birthday Leave

Pension Plan

Enhanced Sick Pay

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

EDI networks

Cycle to work

Career progression

Job summary

Victim Support in Cardiff is recruiting a Multi Crime Caseworker to provide ongoing support to victims of crime. The role involves carrying a caseload, maintaining case records, and working with local and national teams to meet KPI targets. Hybrid working and travel within the Cardiff & Vale area are expected.

The ideal candidate will show resilience, strong communication, and a commitment to safeguarding. Background checks may be required and travel is necessary.

Qualifications

• Experience working with crime victims or in social care settings.
• Ability to maintain confidentiality and follow safeguarding practices.

Responsibilities

• Be the first point of contact for clients in the Cardiff & Vale area.
• Carry a caseload of clients within allocated area and develop personal support plans.
• Maintain case management records and refer clients as required.
• Work with local teams and national colleagues to meet outcomes and KPI measures.

Job description

This role covers the Cardiff & Vale area, though we are operating a hybrid working model which involves regular home-based working and other flexible base working.

The purpose of this role is to provide on-going support to the victims of crime, ensuring that South Wales Victim Focus realises their aim of helping people cope and recover from the effects of being subjected to, or witnessing criminal activity.

South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced.

These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity.

South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey.

This role involves regular travel in and around the Cardiff & Vale area.

What we offer At Victim Support, we are committed to attracting and retaining the best talent.

Our competitive rewards and benefits package includes: Flexible Working Options: Including hybrid working.

Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.

Birthday Leave: An extra day off for your birthday.

Pension Plan: 5% employer contribution.

Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.

Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.

Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.

Wellbeing Support: Employee assistance programme and wellbeing support.

Inclusive Networks: Access to EDI networks and colleague cafes.

Sustainable Travel: Cycle to work scheme and season ticket loans.

Career Development: Ongoing training and support with opportunities for career progression.

About the role: As a Multi Crime Caseworker you will: Be the first point of contact for clients from the area, or contract to which you have been allocated Carry a caseload of clients within each allocated area as directed Maintain case management records, developing personal support plans, and referring clients on, as required Work with colleagues in local teams, and as part of a national team, to ensure that all outcomes and KPI measures are met You will need: Strong personal resilience, self-motivation and flexibility to work virtually with different teams, as deployed to do so An understanding of the impact of crime on victims Experience of working with clients to achieve outcomes, based on needs and risk assessments Knowledge and understanding of the requirement for confidentiality and safe working practices Effective verbal and written communication skills The ability to work from home effectively, both on your own and as part of a team Please see attached Job Description and Person Specification for further details.

About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.

We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong.

We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minority communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so.

We are also happy to make reasonable adjustments during the recruitment and selection process.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).