Veterinary Receptionist — Warm, Front-Desk Champion

CVS Group; Wokingham; In loco; GBP 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary aligned with NMW

Five weeks' annual leave (pro rata)

Long Service Award – extra leave

Staff discount on veterinary care

Animed Direct discounts

Employee Assistance Programme

Career progression path

Descrizione del lavoro

CVS Vets is seeking a Veterinary Receptionist for Nine Mile Veterinary Hospital in Wokingham. This full‑time, permanent position offers a 41.25‑hour week with two shift blocks and one in four Saturdays.

You will handle calls, appointments, client greetings, and payments, while supporting the team with a warm, empathetic approach. Prior veterinary experience is a bonus but not required, and full training will be provided.

Competenze

• Previous experience in customer service is a must; experience in a veterinary setting is a bonus.
• Strong communication skills and empathy when dealing with clients.

Mansioni

• Manage incoming calls and schedule appointments.
• Respond to queries via phone, email, and in-person interactions with professionalism.
• Greet clients and book appointments, ensuring a warm welcome.
• Assist with medication distribution as required.
• Process payments accurately and efficiently.
• Provide empathy to clients during distressing times while maintaining professionalism.
• Organise patients using the in-house system.
• Liaise with veterinary practices to address patient needs.

Conoscenze

Customer service

Communication skills

Telephone etiquette

Microsoft Office

Strumenti

Microsoft Office

Database systems

Descrizione del lavoro

CVS Vets is seeking a Veterinary Receptionist for Nine Mile Veterinary Hospital in Wokingham. This full‑time, permanent position offers a 41.25‑hour week with two shift blocks and one in four Saturdays.

You will handle calls, appointments, client greetings, and payments, while supporting the team with a warm, empathetic approach. Prior veterinary experience is a bonus but not required, and full training will be provided.