Pet-First Veterinary Receptionist — Client Care & Scheduling

CVS Veterinary Group; Tandridge; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Salary aligned with National Minimum W

Five weeks’ annual leave (pro rata)

Long Service Award (extra annual leave

Staff discount on veterinary bills

Employee Assistance Programme

Supportive, inclusive workplace

Job summary

CVS Vets in Warlingham/Selsdon areas is seeking a Veterinary Receptionist to join our Selsdon hub team. The role covers Warlingham primarily, with cover at Selsdon and Wallington when needed. The position is permanent, full time (40 hours) with shifts Monday–Friday and occasional weekends.

You will manage appointments, handle payments, and guide clients with empathy and professionalism. We offer structured induction, extensive training, and a pathway to develop in reception roles within our

Qualifications

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Manage Communication: Handle incoming calls and schedule appointments efficiently.
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism.
• Client Reception: Greet and register new clients, ensuring a warm welcome.
• Insurance Management: Process and manage insurance forms adeptly.
• Medication Distribution: Dispense medications as required.
• Financial Transactions: Process payments accurately and efficiently.
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
• System Utilisation: Organise patients using the in-house system efficiently.
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries.
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds.
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice.

Skills

Customer-focused

Communication under pressure

Empathy & empathy-driven service

Problem solving

Teamwork

Tools

Microsoft Office

Database systems

Job description

CVS Vets in Warlingham/Selsdon areas is seeking a Veterinary Receptionist to join our Selsdon hub team. The role covers Warlingham primarily, with cover at Selsdon and Wallington when needed. The position is permanent, full time (40 hours) with shifts Monday–Friday and occasional weekends.

You will manage appointments, handle payments, and guide clients with empathy and professionalism. We offer structured induction, extensive training, and a pathway to develop in reception roles within our