Veterinary Receptionist - Port Talbot

Pets at Home Limited; Port Talbot; On-site; GBP 12,000 - 15,000; Part time

Job summary

Pets at Home Limited in Port Talbot is seeking a Veterinary Receptionist to join our client care team. You’ll create a welcoming, professional experience for every client and patient, handling appointments, enquiries and front-of-house tasks.

This part-time role offers 26 hours per week across four weekdays with two 6-hour shifts plus every other Saturday. Training provided, you’ll work closely with the veterinary team to ensure smooth day-to-day operations and accurate records.

Qualifications

• Ideally, you'll have previous experience working in a veterinary reception role, but this isn't essential as full training will be provided.
• We're looking for someone who is friendly, organised, compassionate and passionate about delivering excellent client care.
• Has excellent communication and customer service skills.
• Is compassionate and understands the importance of providing outstanding client and patient care.

Responsibilities

• Providing exceptional customer service and building strong client relationships
• Managing appointments, enquiries and client communications
• Supporting the veterinary team with day-to-day administrative tasks
• Processing payments and maintaining accurate client records
• Helping to ensure the smooth running of reception and front-of-house services
• Working collaboratively with the wider practice

Job description

As a Veterinary Receptionist, you'll be an important part of our client care team, creating a warm, welcoming and professional experience for every client and patient who walks through our doors., You'll be responsible for:

Responsibilities

• Providing exceptional customer service and building strong client relationships
• Managing appointments, enquiries and client communications
• Supporting the veterinary team with day-to-day administrative tasks
• Processing payments and maintaining accurate client records
• Helping to ensure the smooth running of reception and front-of-house services
• Working collaboratively with the wider practice

Requirements

• Ideally, you'll have previous experience working in a veterinary reception role, but this isn't essential as full training will be provided. We're looking for someone who is friendly, organised, compassionate and passionate about delivering excellent client care.
• Has excellent communication and customer service skills
• Is compassionate and understands the importance of providing outstanding client and patient care
• Enjoys working as part of a close-knit team

Practice Facilities & Environment

• 4 consultation rooms, including a shared X-ray room
• Separate dog and cat waiting areas
• Dedicated prep area and operating theatre
• Dentistry suite
• In-house laboratory, with digital X-ray and ultrasound planned
• 8 cat kennels, 8 dog kennels and 2 walk-in kennels
• Separate isolation ward
• Spacious colleague area with shower facilities
• Free parking and secure bike storage
• We'll also have the capacity to welcome visiting specialists, allowing us to provide more advanced care in-house. Our Practice Owner, Rebecca, graduated from the Royal Veterinary College in 2014 and brings extensive experience from both private practice and a busy PDSA hospital. She also holds a Certificate in Small Animal Emergency and Critical Care, supporting the practice in delivering excellent patient care. Outside of veterinary practice, Rebecca is an on-call firefighter, bringing strong teamwork, resilience and community spirit to the team.

Hours, Salary, and Start Date

• This is a part-time position working 26 hours per week, consisting of 6-hour shifts across 4 weekdays, working either:
• 8:30am - 2:30pm, or
• 12:30pm - 6:30pm
• Plus, every other Saturday, 8:30am - 12:30pm. The salary will be in line with National Minimum Wage. Start date: 12th October 2026 - this date is non-negotiable.

Location & Transport

• Located in Baglan, Port Talbot, our practice offers excellent transport links alongside easy access to the coast and countryside.
• Just 5 minutes from the M4 (J41/42)
• 7-minute walk to Baglan train station
• Bus stop directly outside the practice
• Close to caf s, shops and restaurants
• Just 2 miles from Aberavon Beach
• 20 minutes from Swansea
• Close to Margam Country Park, Afan Forest Park and Kenfig Nature Reserve
• Within easy reach of Bannau Brycheiniog (Brecon Beacons) National Park