Veterinary Receptionist - Part Time

VC Evidensia UK; Usk; On-site; GBP 12,000 - 16,000; Part time

Benefits offered by this job

6.6 weeks annual leave

Additional leave for your birthday

Cycle to work scheme

Discounted staff pet care

Employee well-being initiatives

Discounted staff pet care

Job summary

A veterinary practice in Wales is seeking a part-time receptionist to join their team. The ideal candidate will be the first point of contact for clients, managing inquiries and appointment scheduling while providing exceptional customer service. This position offers a competitive salary along with benefits such as enhanced annual leave, family-friendly policies, and employee well-being initiatives, all while working in a supportive environment.

Qualifications

• Enthusiastic and reliable individual.
• Ability to handle customer inquiries professionally.
• Experience in managing scheduling and processing payments.

Responsibilities

• Greet customers and handle inquiries.
• Manage appointment scheduling.
• Process payments and maintain records.
• Promote services and manage debt control.
• Promote services, manage debt control, and cash up daily.
• Maintain a clean reception area and process clinic emails.
• Attend team meetings regularly.

Skills

Professional manner

Customer service skills

Appointment scheduling

Payment processing

Tools

PDQ machine

Job description

Here at Usk Veterinary Centre, we are looking for an enthusiastic, reliable person to join our close-knit team. You will be our client's first point of contact, so a professional, courteous manner is essential.This role is based across both our Usk and Caerleon surgeries.

Responsibilities

• Greet customers professionally and handle telephone inquiries promptly.
• Manage appointment scheduling, including booking, cancelling, and rearranging.
• Record, pass on, and follow up on enquiries.
• Process payments, including PDQ machine usage, and allocate them on the system.
• Promote services, manage debt control, and cash up daily.
• Maintain a clean reception area and process clinic emails.
• Attend team meetings regularly.

Be part of delivering veterinary excellence

We are a two-site, small animal practice in the heart of Monmouthshire, and our branch surgery is within a ten-minute drive away. Our Practice is set a stone's throw away from the Monmouthshire River, which our staff and their dogs enjoy at lunchtime. We are a five-minute walking distance from Usk Town and situated within the Brecon Beacons. The area offers an abundance for you to do in your downtime away from work. Cardiff and Bristol are both within a 45-minute drive.

We have our laboratory for in-house use, a DR X-ray machine with SignalPet Use, a dental X-ray and a separate Dental theatre along with our prep rooms and main Theatre, an Ultrasound machine, endoscopy and Walk-In Kennels.

Working as part of a team of 10 reception staff, alongside 7 Vets and 9 Nurses, you will be an integral part of offering our clients the high level of service the practice is proud to provide.

Working pattern

This is a part-time role working 22 hours per week, working one full day shift and two 1 pm - 7 pm shifts per week. Along with a share in the Saturday morning rota.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee well-being
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Usk Veterinary Centre

Usk Veterinary Centre, Porth-y-Carne Street, Usk, NP15 1RZ, United Kingdom