Veterinary Receptionist

IVC Evidensia; Abertillery; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Birthday off

Family benefits

Healthcare plan

Cycle to work

Pension

Discounted care

Job summary

IVC Evidensia operates a South Wales veterinary practice and is seeking a Receptionist to join the team at the Abertillery site on a full-time basis. The role focuses on welcoming clients, managing bookings and enquiries, and supporting both clinical and non-clinical colleagues to ensure a smooth client and patient journey.

You will be the first point of contact, delivering a professional and compassionate experience.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with strong focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Collaborative approach and willingness to support colleagues.
• Proactive attitude with openness to feedback and learning.

Responsibilities

• Answering telephones
• Taking payments
• Client bookings
• Customer service
• Administration duties
• Maintaining high level of cleanliness

Skills

Customer service

Communication

Team player

Organised

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at South Wales Vets on a full-time permanent basis.

South Wales Vets is a four-branch small animal practice located across South Wales at Abertillery, Blackwood, Risca and Newport. This role is based at our Abertillery site.

Our Practice is within a short drive of the Brecon Beacons, perfect for outdoor activities, hiking and exploring the beautiful countryside.

We are also around 30 minutes from Cardiff.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 4 days per week, 8.30am to 7pm , 1:4 Saturdays 9am to 6pm

Key Responsibilities

• Answering telephones
• Taking payments
• Client bookings
• Customer service
• Administration duties
• Maintaining high level of cleanliness

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £26,528.31 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.