Veterinary Receptionist

Vets for Pets; Port Talbot; On-site; GBP 12,000 - 16,000; Part time

Job summary

Vets for Pets in Port Talbot is seeking a friendly Veterinary Receptionist for a part-time 26-hour week role. You will welcome clients and patients, manage appointments, and support the veterinary team with admin tasks in a brand-new practice.

The ideal candidate will have excellent communication and customer service skills, with a compassionate approach and a team-oriented mindset. Training will be provided for those new to veterinary reception.

Qualifications

• Ideally, you’ll have previous experience working in a veterinary reception role, but this isn’t essential as full training will be provided.
• Has excellent communication and customer service skills
• Is compassionate and understands the importance of providing outstanding client and patient care
• Enjoys working as part of a close-knit team
• Is excited by the opportunity to help build and shape a brand-new practice

Responsibilities

• Providing exceptional customer service and building strong client relationships
• Managing appointments, enquiries and client communications
• Supporting the veterinary team with day-to-day administrative tasks
• Processing payments and maintaining accurate client records
• Helping to ensure the smooth running of reception and front-of-house services
• Working collaboratively with the wider practice team

Skills

Customer service

Communication

Organisation

Job description

Be Part of Something New - Join Our Brand-New Team!

We’re looking for a Part Time Veterinary Receptionist to join our brand-new practice in Port Talbot.

This is an exciting opportunity to become part of a friendly, hardworking team from day one and play an important role in helping us build a practice that delivers exceptional care to both patients and clients.

About Us

Our purpose-built, modern practice has been thoughtfully designed with both patients and colleagues in mind, featuring:

• 4 consultation rooms, including a shared X-ray room
• Separate dog and cat waiting areas
• Dedicated prep area and operating theatre
• Dentistry suite
• In-house laboratory, with digital X-ray and ultrasound planned
• 8 cat kennels, 8 dog kennels and 2 walk-in kennels
• Separate isolation ward
• Spacious colleague area with shower facilities
• Free parking and secure bike storage

We’ll also have the capacity to welcome visiting specialists, allowing us to provide more advanced care in-house.

Our Practice Owner, Rebecca, graduated from the Royal Veterinary College in 2014 and brings extensive experience from both private practice and a busy PDSA hospital. She also holds a Certificate in Small Animal Emergency and Critical Care, supporting the practice in delivering excellent patient care.

Outside of veterinary practice, Rebecca is an on-call firefighter, bringing strong teamwork, resilience and community spirit to the team.

The Role

As a Veterinary Receptionist, you’ll be an important part of our client care team, creating a warm, welcoming and professional experience for every client and patient who walks through our doors.

This is a part-time position working 26 hours per week, consisting of 6‑hour shifts across 4 weekdays, working either:

• 8:30am - 2:30pm, or
• 12:30pm - 6:30pm

Plus, every other Saturday, 8:30am - 12:30pm.

The salary will be in line with National Minimum Wage.

Start date: 12th October 2026 - this date is non‑negotiable.

Your Responsibilities

• Providing exceptional customer service and building strong client relationships
• Managing appointments, enquiries and client communications
• Supporting the veterinary team with day-to-day administrative tasks
• Processing payments and maintaining accurate client records
• Helping to ensure the smooth running of reception and front-of-house services
• Working collaboratively with the wider practice team

About You

We’re looking for someone who:

• Ideally, you’ll have previous experience working in a veterinary reception role, but this isn’t essential as full training will be provided. We’re looking for someone who is friendly, organised, compassionate and passionate about delivering excellent client care.
• Has excellent communication and customer service skills
• Is compassionate and understands the importance of providing outstanding client and patient care
• Enjoys working as part of a close-knit team
• Is excited by the opportunity to help build and shape a brand-new practice

Our Location

Located in Baglan, Port Talbot, our practice offers excellent transport links alongside easy access to the coast and countryside.

• Just 5 minutes from the M4 (J41/42)
• 7-minute walk to Baglan train station
• Bus stop directly outside the practice
• Close to cafés, shops and restaurants
• Just 2 miles from Aberavon Beach
• 20 minutes from Swansea
• Close to Margam Country Park, Afan Forest Park and Kenfig Nature Reserve
• Within easy reach of Bannau Brycheiniog (Brecon Beacons) National Park

Whether you enjoy hiking, cycling, water sports, weekend adventures or simply relaxing with a coffee by the sea, Port Talbot offers the perfect balance of convenience, community and outdoor lifestyle.

Location: SA12 8EB

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!