Veterinary Receptionist

VC Evidensia UK; Woking; On-site; GBP 9,000 - 15,000; Part time

Benefits offered by this job

6.6 weeks' annual leave + birthday off

Healthcare Cash Plan

Cycle to Work scheme

Discounted veterinary care

Job summary

inspiring vet care is seeking a Receptionist at Lynton House Vets for a part-time permanent role. You will be the first point of contact, delivering a welcoming, professional and compassionate experience to clients and patients.

You’ll manage appointments, handle enquiries, take payments and support admin across the practice. You are friendly, organised and customer-focused, with experience in a customer-facing role and the ability to multitask in a busy environment.

Qualifications

• Friendly, organised and customer-focused individual who enjoys teamwork.
• Excellent communication skills with a professional, welcoming manner.
• Experience in a customer-facing role with service and attention to detail.
• Ability to manage multiple tasks in a busy environment and support colleagues.

Responsibilities

• Manage appointment bookings and handle enquiries while taking payments.
• Dispense medication and assist with general administrative tasks.
• Handle account queries, chase outstanding debt, and manage end-of-day banking.
• Support the team as required by the Head Receptionist, Practice Manager or Clinical Director.

Skills

Customer service

Communication skills

Organisation

Team player

Multitasking

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Lynton House Vets on a part-time permanent basis.

Join an exceptional team at Lynton Vets. Our 6 Veterinary Surgeons are supported by a great team of 8 Registered Veterinary Nurses, 1 Student Veterinary Nurse, 4 ANAs and experienced Receptionists across the Group. We have a family-like culture in practice and have embedded a truly supportive and encouraging ethos amongst the team. Each practice has an essential SOS chocolate station, and we are never short of cake with some excellent bakers across the group! Mental and physical wellbeing of the team is paramount to us.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Shifts start at 7:30 earliest and latest finish is 19:30 with Saturdays 8-4.30 on rolling rota with toil.

Key Responsibilities

You will manage appointment bookings, handle queries and take payments, while also dispensing medication and assisting with general administrative tasks. Additionally, you will handle account queries, chase outstanding debt, manage payments, complete end-of-day banking and monitor petty cash records. You will also support the team with any other administrative tasks as required by the Head Receptionist, Practice Manager or Clinical Director.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.