Veterinary Receptionist (FTC)

IVC Evidensia; Stroud; On-site; GBP 17,000 - 19,000; Part time

Job summary

Inspiring Vet Care in Stroud is seeking a friendly receptionist to join Clockhouse Vets on a part-time, fixed-term basis for 6 months. You’ll greet clients, manage bookings, handle enquiries and process payments in a welcoming, professional environment.

The role supports busy clinical teams with excellent communication, a positive attitude and teamwork. It is based on 24 hours per week across morning or afternoon shifts, with one Saturday in six.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with attention to detail.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Greet clients and their pets, book appointments, handle telephone and email enquiries, and take payments.
• Support veterinary staff during busy times and maintain a positive client journey.

Skills

Excellent communication

Customer facing

Team player

Professional manner

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Clockhouse Vets on a part‑time fixed‑term basis for 6 months.

Our Stroud branch is equipped with an operating theatre, dedicated dental theatre, X-ray, dental X-ray, portable ultrasound and a newly installed scavenging system. We have separate Cat and Dog wards and an isolation kennel. We offer a separate Cat reception area, and a spacious and welcoming waiting room.

As a practice we focus on collaboration ensuring consistency and cohesion across all teams which is supported by regular team and whole practice meetings. Social events are organised quarterly, examples of which include, ninja warrior, pottery painting, team rounders, family fun days, wine tasting and samba drumming.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• This is a part‑time role working 24 hours per week.
• 6 hour reception shifts either morning or afternoon 0800-1400 or 1330 to 1930
• 1 in 6 Saturdays with lieu time given

Key Responsibilities

The role will include supporting the veterinary staff at busy times and toprovide the highest level of care to our clients and their pets. Primary responsibilities will include greeting clients and their pets, booking appointments, handling telephone and email enquiries and taking payments. The ideal candidates will be confident in verbal and written communication with a professional, friendly and caring approach along with a positive "can do" attitude.

You Might Be a Great Fit If...

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer‑facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

• A key client‑facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values‑led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 an hour

£12.71 ph

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.