Veterinary Receptionist (FTC)

IVC; Brighton; On-site; GBP 11,000 - 19,000; Part time

Benefits offered by this job

6.6 weeks’ annual leave

Flexible holiday allowance

Healthcare benefits

Cycle to Work

Pension scheme

Job summary

inspiring vet care is seeking an organised Receptionist for Holmefield Vets in Brighton on a part-time fixed-term basis. You’ll be the first point of contact, delivering a welcoming, professional and compassionate experience to clients.

You will manage appointments, handle enquiries, and support communications while working closely with clinical and non-clinical colleagues to ensure a smooth client and patient journey.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with strong attention to detail.
• Ability to manage multiple tasks in a busy environment.
• Collaborative approach and willingness to support colleagues.

Responsibilities

• Adhere to the Practice values.
• Answer telephone calls in a clear and pleasant manner.
• Register new referral clients on the PMS service.
• Ensure all documents from referring practices are received.
• Book appointments on the PMS.
• Discuss payments and insurance with clients on the telephone.
• Maintain accurate client records and update key details.
• Respond to emails in the company mailbox.
• Handle cash and card payments from clients.
• Register clients on the PMS and log lab/imaging results.
• Scan consent forms and hospital sheets onto patient files.
• Communicate with clients whose pets are in hospital in a reassuring manner.
• Deliver excellent customer service to internal staff.

Skills

Excellent communication

Customer service

Organised

Multitasking

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Holmefield Vets on a part-time fixed-term basis.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

3 days during the week and 1 in 4 Saturdays 8.30am - 1.30pm

Key Responsibilities

• Adhere to the Practice values.
• Answering Telephone calls in a clear and pleasant manner.
• Registering New Referral Clients fully on the PMS service.
• Ensuring all relevant documents received from Referring Veterinary practices.
• Booking appointments for on the PMS.
• Discussing Payments and Insurance with clients on the telephone.
• Maintain accurate records of client and updating key details
• Responding to emails coming into company mailbox.
• Handling cash and credit card payments from Clients.
• Registering clients on the PMS
• Logging Lab and Imaging results received onto correct clients files.
• Scanning Consent forms and Hospital sheets onto patient files.
• Communicating with clients whose pets are in the hospital in a pleasant and reassuring manner.
• Deliver excellent customer service to internal staff.

You Might Be a Great Fit If…

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detaillet's correct the missing closing li:)
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £18,569