Veterinary Receptionist (FTC)

IVC; Malvern Hills; Presencial; GBP 19 000 - 24 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

6.6 weeks’ annual leave plus birthday

Pension scheme

Employee wellbeing initiatives

Discounted veterinary care

Resumo da oferta

inspiring vet care is seeking aReceptionist at White House Vets on a part-time fixed-term basis. You will be the first point of contact, delivering a welcoming, professional and compassionate experience for clients and their pets. The role covers appointments, enquiries, payments and diary management, with some animal handling and shop duties.

The position includes weekend rota on a 6-day service. Join a caring practice with strong support, development opportunities and a values-led culture

Qualificações

• Experience in a customer-facing role with strong service focus.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks in a busy environment.

Responsabilidades

• Greet and assist clients; manage appointments and diary.
• Handle telephone and email enquiries; process payments.
• Support colleagues to ensure a smooth client and patient journey.
• Assist with basic animal handling and shop/kitchen duties as needed.

Conhecimentos

Customer service

Communication

Multitasking

Teamwork

Descrição da oferta de emprego

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at White House Vets on a part-time fixed-term basis.

We offer a caring and personal service for you and your animal companions, who will quickly come to recognise our surgery as a familiar place and be able to put their trust in the hands of our friendly and dedicated veterinary staff. Our number one priority is your pet’s comfort and wellbeing.

We are available 6 days a week, and either ourselves or our emergency out-of-hours service are never more than a phone-call away whenever we are closed and through the night.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

This is a part-time permanent position working between the hours of 8:00am and 7:30pm (this will vary). There will also be a Saturday involved on a rota basis.

Key Responsibilities

• Liaising with clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and their pets.
• Booking appointments and diary management
• Managing telephone and email enquiries
• Taking payments for services and products
• Managing cash and end‑of‑day banking
• The role will also include some animal handling, cleaning, ordering stock and a small amount of lone working

You Might Be a Great Fit If…

You are a friendly, organised and customer‑focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer‑facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client‑facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values‑led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £21,554 a year

Up to £21,554 per annum