Veterinary Receptionist (FTC)

IVC Evidensia UK; Malvern; On-site; GBP 19,000 - 24,000; Part time

Benefits offered by this job

6.6 weeks' annual leave

Pension scheme

Discounted veterinary care

Wellbeing benefits

Job summary

inspiring vet care in the UK invites applications for a part-time Receptionist at White House Vets in Malvern. You’ll be the friendly first point of contact, delivering a welcoming, professional experience for clients and their pets.

You’ll manage appointments, handle inquiries by phone and email, take payments, and support the team with diary management and basic admin. The role includes some animal handling and ensuring a calm, caring client journey.

Qualifications

• Experience in a customer-facing role.
• Able to manage appointments and diary.
• Comfortable handling payments.

Responsibilities

• Liaising with clients and clinical staff to provide high levels of customer care.
• Meeting and greeting clients and their pets.
• Booking appointments and diary management.
• Managing telephone and email enquiries and taking payments.
• Some animal handling and basic cleaning/stock tasks.

Skills

Customer service

Communication

Organised

Teamwork

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at White House Vets on a part-time permanent basis.

We offer a caring and personal service for you and your animal companions, who will quickly come to recognise our surgery as a familiar place and be able to put their trust in the hands of our friendly and dedicated veterinary staff. Our number one priority is your pet's comfort and wellbeing.

We are available 6 days a week, and either ourselves or our emergency out-of-hours service are never more than a phone-call away whenever we are closed and through the night.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 32.5 Monday, Tuesday, Thursday , Friday and Saturday on a 1;5 rota ( Wednesdays off).

Key Responsibilities

• Liaising with clients and the clinical staff to provide a high level of customer care.
• Meeting and greeting clients and their pets.
• Booking appointments and diary management
• Managing telephone and email enquiries
• Taking payments for services and products
• Managing cash and end-of-day banking
• The role will also include some animal handling, cleaning, ordering stock and a small amount of lone working

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you'll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £21,554 a year

Up to £21,554 per annum