Head Receptionist

inspiring vet care; Inverness; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Healthcare

Cycle to Work

Learning and development

Staff pet care discounts

Job summary

Crown Vets in the UK is seeking an experienced Head Receptionist to lead our client care team across busy veterinary practices. You’ll shape the client journey, mentor reception staff, and ensure high standards of service with warmth and professionalism.

This leadership role offers development opportunities, a supportive culture, and a chance to grow with a network focused on animal welfare. Flexible hours: 32–40 per week across 4 or 5 days.

Qualifications

• Experience leading a team and delivering great customer care.
• Confident communicator with clients and colleagues.
• Excellent organisational skills and attention to detail.
• Calm, professional and solution-focused under pressure.
• Confident using computer systems and social media.
• Passion for animal welfare and patient care.
• Flexibility to work across multiple sites.
• Veterinary experience is a bonus but not essential.

Responsibilities

• Lead, coach and support the reception team.
• Drive high standards and continuous improvement across reception.
• Manage holiday requests and rota coverage for all sites.
• Welcome clients and pets with warmth, professionalism and empathy.
• Manage calls, emails and bookings; resolve queries.
• Maintain accurate client records and histories.

Skills

Leadership

Customer care

Communication

Organisation

Digital literacy

Tools

Social media

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Are you a natural organiser who loves leading a team and looking after people? At Crown Vets, we provide excellent patient care in our modern, well-equipped clinics, and we're looking for an experienced Head Receptionist to lead our friendly reception team.

You'll join a supportive team where compassion, collaboration and exceptional patient and client care are at the heart of everything we do. You'll have the chance to develop your leadership skills, help shape a positive workplace culture and build a rewarding career alongside people who share your passion for animal welfare.

How You’ll Make a Difference

As Head Receptionist, you will lead the client care team within the practice, ensuring consistently high standards of service and a positive experience for clients and patients.

You’ll provide day-to-day leadership and support to reception colleagues, help manage workflows and performance, and work closely with the wider practice leadership team to continuously improve the client journey and support practice initiatives.

Working Pattern

• Working 32 - 40 hours per week, worked over 4 or 5 days – we're happy to discuss what works best for you.

Key Responsibilities

• Leading, coaching and supporting the reception team
• Driving high standards, team engagement and continuous improvement across reception
• Managing holiday requests and arranging rota cover so every site is well staffed
• Welcoming clients and their pets with warmth, professionalism and empathy
• Managing calls, emails and appointment bookings, and resolving client queries confidently
• Keeping client records, patient histories and financial information accurate
• Assisting with insurance claims and supporting debt management
• Creating and posting engaging content on our social media channels

You Might Be a Great Fit If...

You are an experienced client care professional who is ready to take on a leadership role. You’ll bring:

• Experience leading a team and delivering great customer care
• A confident communicator who builds positive relationships with clients and colleagues
• Excellent organisational skills and great attention to detail
• Calm, professional and solution-focused, especially when things get busy
• Confident using computer systems and social media
• A passion for animal welfare and excellent patient care
• Flexibility to work across multiple sites
• Veterinary experience is a bonus but not essential. If you have a background in customer service, administration, hospitality, healthcare, retail or team leadership and you're excited to bring your skills into the veterinary world, we'd love to hear from you.

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development as a client care leader. When you join us, you’ll benefit from:

• A leadership role with responsibility for shaping client experience and team performance
• Clear career pathways with progression opportunities into client care management or practice leadership roles
• Ongoing learning and development to support leadership and professional growth
• A collaborative, values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work salary sacrifice scheme, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £29,120 a year

Up to £29,120 per annum