Veterinary Receptionist (FTC)

IVC; Coseley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

6.6 weeks' annual leave

Birthday leave

Maternity / Paternity / Adoption / Sur

Healthcare Cash Plan

Cycle to Work

Pension scheme

Discounted veterinary care

Employee benefits and discounts

Job summary

inspiring vet care is seeking a friendly Receptionist for Island Vets in Gornal Village. This full-time, 40-hour-per-week on-site role will be the first point of contact for clients, handling appointments and enquiries with a warm, professional touch.

You’ll support the smooth running of the practice and work alongside clinical and non-clinical colleagues. The package includes enhanced leave, pension, healthcare schemes and other staff benefits, with a salary up to £26,440 per year.

Qualifications

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer-facing role with strong service focus.
• Ability to manage multiple tasks in a busy environment.
• Collaborative approach and willingness to support colleagues.

Responsibilities

• Be the first point of contact for clients and manage bookings and inquiries.
• Support smooth practice operations and client communications.
• Work closely with clinical and non-clinical teams to ensure a positive client and patient journey.

Skills

Excellent communication

Customer-facing experience

Multitasking

Team collaboration

Proactive attitude

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Island Vets on a full-time fixed-term basis for 12 months.

The practice is situated in Gornal Village with a long standing client base, it is easily accessible as it is located on the main bus route so a lot of our clients are quite local with constant growth.

How You'll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

This is a full-time role working 40 hours over 4 days per week.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We'll Support You

At inspiring vet care, we're committed to supporting your development and wellbeing from the very start of your career. When you join us, you'll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We're committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you're just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £26,440 a year

Up to £26,440 per annum