Client Care Manager (FTC)

IVC Evidensia Group; Reading; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

6.6 weeks annual leave

Birthday off

Family-friendly policies

Healthcare Cash Plan

Cycle to Work

Learning & development

Pension scheme

Discounted veterinary care

Green Cars salary sacrifice

Discounts and cashback

Job summary

The Woodley Vet is seeking an organised Client Care Manager on a full-time, fixed-term contract for 9 months. You will lead reception and client care teams, manage rotas and support performance development while ensuring outstanding customer service.

Working alongside clinical leadership, you'll optimise diary management, patient flow and debt processes, driving a positive client experience and maintaining high standards across front-of-house operations in our busy practice.

Qualifications

• Previous experience in client-facing roles with a focus on service excellence.
• Ability to manage multiple tasks in a busy environment.
• Strong communication and team collaboration skills.

Responsibilities

• Managing reception and client care staff, scheduling rotas, and supporting performance development.
• Ensuring high standards of customer service, managing communication, and handling queries or minor complaints promptly.
• Working with clinical leadership to support daily workflows, appointments, compliance, and admin tasks.
• Identify opportunities to continually improve the client experience and implement changes.

Skills

Client Care

Reception Management

Rota Scheduling

Customer Service

Diary Management

Debt Management

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Client Care Manager to join our team at The Woodley Vet on a full-time fixed-term basis for 9 months.

We are a first-opinion, SA practice conveniently situated in the bustling high street of Woodley with good public transport links. Our practice has a great team atmosphere, and we’re in the midst of an exciting rebrand and clinic redesign. We're also working on achieving awards and certifications, with a focus on Exotics, Surgery, and becoming rabbit- and cat-friendly.

How You’ll Make a Difference

Working Pattern

This is a full-time role working 5 days per week and a share of Saturdays.

Key Responsibilities

• Managing reception and client care staff, scheduling rotas, and supporting performance development.
• Ensuring high standards of customer service, managing communication, and handling queries or minor complaints promptly.
• Working alongside clinical leadership to support daily workflows, appointments, compliance, and administrative tasks
• Identify opportunities to continually improve the client experience and implement changes where appropriate.
• Ensure reception and client-facing areas are consistently clean, organised and well presented.
• Oversee the day-to-day running of reception and ensure appropriate standards are consistently maintained.
• Support effective diary management and appointment booking to provide clients with a smooth and convenient experience.
• Oversee the practice’s client debt management processes

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £29,500 a year

Up to £29,500 per annum