Veterinary Receptionist

IVC Evidensia; Haverfordwest; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

6.6 weeks annual leave

Pension scheme

Discounted veterinary care

Healthcare Cash Plan

Job summary

IVC Evidensia’s Oak Veterinary Group in Fishguard is seeking an experienced Receptionist to join the friendly Support Team. You will be the first point of contact for clients and patients, managing appointments, payments and enquiries while supporting the clinical team.

This full-time role involves the Practice Management System, stock duties, and occasional coverage at Haverfordwest & St David's practices. A patient, team-focused approach is essential.

Qualifications

• Experience in a customer-facing role, with a strong focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Experience handling appointments, payments and client communications.
• Willingness to support the clinical and admin teams in a veterinary setting.

Responsibilities

• Provide excellent customer care for clients and patients in a calm, friendly manner.
• Oversee bookings, capture client data and maintain the Practice Management System daily.
• Register clients with accurate records and ensure confidentiality.
• Process client payments during appointments and manage follow-up processes.
• Support prescription preparation and related client communications.
• Assist with insurance claims handling and routine admin tasks.
• Maintain waiting areas and consult rooms; assist with stock rotation and storage.
• Interact confidently with domestic pets and handle animals as required.
• Perform other receptionist support duties as needed.

Skills

Customer service

Communication

Administrative tasks

Data entry

Teamwork

Animal handling

Reception duties

Tools

Practice Management System

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Here at the Oak Veterinary Group, we are looking for an experienced Receptionist to join our existing experienced Support Team to offer an opportunity for a Receptionist position at our Fishguard Practice with occasional cover at Haverfordwest & St David's Practices!

We are looking for a friendly, hardworking, and enthusiastic dedicated client centred individual, to become a part of our existing efficient Reception / Support Team to become the focal support for the Clinical Team & Clients at our Haverfordwest. Our busy Practices thrive in an environment of collaboration and effective teamwork.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

Working Hours Between 8.00-7.00pm rota dependent - 1 late shift to 7.00pm, 1 early shift starting 8.00am and 2 x 7.5hrs shifts & 1 half day shift (Fulltime position) Saturday Rota currently 1:5 8.00am -1.00pm time in lieu provided for Saturday's.

Key Responsibilities

• Provide excellent Customer Care for our Clients and Patients efficiently in a calm manner
• Oversee bookings management, capturing client data and maintaining our Practice Management System daily
• Client Registration ensuring accurate record maintenance and observing client confidentiality
• Processing Client payments on appointment or dealing with initial follow up process.
• Retrieve & support prescription preparation protocol for our clients
• Assisting with routine daily debtor reports / queries and support with Pet Health Care Plan Administration / Routine Queries
• Some Administrative support with Insurance Client Claims Handling and Processing
• Maintaining the periodic cleanliness of the Waiting Areas and Consult Rooms and assisting with routine premises related tasks
• Stock management assistance including unpacking orders, stock rotation and ensuring correct storage and recording methods are in place.
• Confident to interact with domestic pets and general animal handling
• Perform other receptionist support duties as required

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £24,800 a year

Up to £24,800 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.