Veterinary Receptionist (FTC)

IVC Evidensia Group; Lightpill; Remote; GBP 12,000 - 18,000; Part time

Benefits offered by this job

6.6 weeks' annual leave

Birthday leave

Family-friendly policies

Healthcare support

Discounted veterinary care

Job summary

Clockhouse Vets - Stroud is recruiting a part-time receptionist for a fixed-term 6-month contract at our Stroud practice. You will be the first point of contact for clients, manage appointments, handle enquiries and process payments while supporting veterinary staff to maintain a positive client and patient journey.

We welcome friendly, organised, customer-focused individuals with strong communication skills and the ability to multitask in a busy environment.

Qualifications

• Experience in a customer-facing role.
• Excellent communication skills, both written and spoken.
• Friendly, organised and customer-focused with attention to detail.
• Ability to multitask in a busy environment and support colleagues.

Responsibilities

• Greet clients and their pets and provide a welcoming, professional experience.
• Manage appointments and handle phone and email enquiries.
• Process payments and assist colleagues to ensure smooth patient journey.

Job description

Clockhouse Vets - Stroud, Stroud, South West

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Clockhouse Vetson a part-time fixed-term basis for 6 months.

Our Stroud branch is equipped with an operating theatre, dedicated dental theatre, X-ray, dental X-ray, portable ultrasound and a newly installed scavenging system. We have separate Cat and Dog wards and an isolation kennel. We offer a separate Cat reception area, and a spacious and welcoming waiting room.

As a practice we focus on collaboration ensuring consistency and cohesion across all teams which is supported by regular team and whole practice meetings. Social events are organised quarterly, examples of which include, ninja warrior, pottery painting, team rounders, family fun days, wine tasting and samba drumming.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• This is a part-time role working 24 hours per week.
• 6 hour reception shifts either morning or afternoon 0800-1400 or 1330 to 1930
• 1 in 6 Saturdays with lieu time given

Key Responsibilities

The role will include supporting the veterinary staff at busy times and toprovide the highest level of care to our clients and their pets. Primary responsibilities will include greeting clients and their pets, booking appointments, handling telephone and email enquiries and taking payments. The ideal candidates will be confident in verbal and written communication with a professional, friendly and caring approach along with a positive "can do" attitude.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Clockhouse Vets - Stroud