Veterinary Receptionist (FTC)

IVC; Birmingham; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Annual leave 6.6 weeks

Birthday off

Maternity leave

Paternity leave

Wellbeing programme

Learning opportunities

Pension

Discounted care

Family benefits

Job summary

inspiring vet care, the UK’s leading vet care provider, seeks a Receptionist for The Veterinary Clinic, Erdington, on a 12-month fixed-term contract. You’ll be the welcoming face, handling appointments and client communications to ensure a smooth client and patient journey.

The role is full-time over 4 days (40 hours) with no weekends; part-time considered. You’ll work alongside two vets, two nurses and two student nurses under a practice manager and clinical director; prior animal experience

Qualifications

• Experience in a customer-facing role.
• Strong communication and organisation skills.
• Ability to manage multiple tasks in a busy environment.
• Friendly, proactive and team-oriented.

Responsibilities

• Greet clients and their pets, guiding them through the client journey.
• Manage registrations, appointments and insurance forms.
• Support billing, enquiries and client communications.
• Collaborate with vets, nurses and practice manager.

Skills

Customer service

Communication

Multitasking

Teamwork

Welcoming demeanor

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at The Veterinary Clinic, Erdingtonon a full-time fixed-term basis for 12 months.

Living in Erdington offers a good balance of affordability, convenience and community. The area has a range of local shops, schools, parks and amenities, while excellent public transport links make it easy to travel into Birmingham city centre and surrounding areas. Erdington also benefits from a strong sense of community and a variety of housing options, making it an attractive place for families, young professionals and those looking for good value within the Birmingham area.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• The role is full time 40 hours over 4 days and no weekends required. Part time applicants considered.

Key Responsibilities

You will be the friendly face that greets the clients and their pets as they walk through the door and will support the client/patient journey from registration, appointment management, insurance forms etc.
No previous experience with animals is required but a strong affinity towards them is preferred.
You will be working alongside two vets, two nurses and two student nurses with the support of a practice manager and clinical director. We are blessed with lovely loyal clients and patients and one of the most rewarding parts of the job is seeing them through their journey from first appointment through to old age or through their illness.

You Might Be a Great Fit If

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £27,800 per annum