Veterinary Receptionist — Care, Growth & Great Benefits

CVS Veterinary Group; Shedfield; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Bank holidays

Long Service Award—extra annual leave

Staff discount on Veterinary bills and

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets, Animed Veterinary Hospital, Shedfield, is seeking a Veterinary Receptionist to join our large hospital team. You will be the first point of contact for clients, handling calls, appointments, and payments with a friendly, professional approach.

You will support clinicians across a wide network, using our in-house system to keep patient records accurate while delivering empathetic client care and efficient service.

Qualifications

• Previous experience as a Receptionist is a must; veterinary experience is a bonus.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service with the public.
• Positive attitude and strong teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Handle incoming calls and schedule appointments efficiently
• Respond to queries via phone, email, and in-person interactions with professionalism
• Greet and register new clients, ensuring a warm welcome
• Process and manage insurance forms adeptly
• Dispense medications as required
• Process payments accurately and efficiently
• Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• Organise patients using the in-house system efficiently
• Liaise with veterinary practices to address patient needs and queries
• Make necessary phone calls regarding debts, belongings, and refunds
• Ensure clients feel welcomed and valued

Skills

Reception experience

Veterinary setting

Communication skills

Customer service

Teamwork

Microsoft Office

Database systems

Tools

In-house system

Job description

CVS Vets, Animed Veterinary Hospital, Shedfield, is seeking a Veterinary Receptionist to join our large hospital team. You will be the first point of contact for clients, handling calls, appointments, and payments with a friendly, professional approach.

You will support clinicians across a wide network, using our in-house system to keep patient records accurate while delivering empathetic client care and efficient service.