Client Care Advisor

Vets for Pets; Newmarket; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

20% discount at Vet Group

Access to discounts and cashbacks

In-house career development

Pension and holiday allowance

Job summary

Newmarket Vets for Pets in Newmarket is seeking a full-time client services receptionist to support our veterinary team. You will greet clients and their pets, explain services, and help book appointments while ensuring a welcoming atmosphere.

This role requires good computer literacy, the ability to handle payments, and a positive, customer-focused approach. Weekend rota included; training provided; experience in a veterinary setting is preferred but not essential.

Qualifications

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• Stay up-to-speed with the practice services and any additional services available.
• Be calm, attentive and focus on the clients’ needs.
• Bring enthusiasm and drive to your role with a love for pets.
• Handle challenging situations with empathy and maintain a positive atmosphere.
• Previous experience in a veterinary practice is preferred but not essential.

Responsibilities

• Greet clients and their pets at the practice.
• Provide guidance on services and available offerings.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using the online booking system.

Skills

Client service

Computer literacy

Team player

Pet lover

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at Newmarket Vets for Pets!

This is a full-time role working 40 hours per week, including weekends on a rota basis.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Previous experience within a veterinary practice is preferred, but not essential.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance

Location: CB8 7SX

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!