Receptionist

Vets for Pets; Plymouth; On-site; GBP 12,398,000 - 16,531,000; Part time

Benefits offered by this job

Vet discounts

Pet discounts at Pets at Home

Discount at Groom Room

Access to discounts and cashbacks

In-house career development

Job summary

Vets for Pets in Plymouth is seeking a veterinary reception role to provide excellent client service and support the clinical team. You will greet clients and their pets, guide them through services, and help schedule future visits.

The role involves handling payments and bookings and keeping the day running smoothly with the online booking system. The position offers 20–40 hours per week, with one in five weekends, and opportunities to develop within the practice.

Qualifications

• Must provide excellent client service and care for pets.
• Friendly, calm, and attentive to clients and pets.
• Capable of working in a busy team and maintaining high standards.
• Comfortable handling payments and bookings.

Responsibilities

• Greet clients and pets and provide guidance on services.
• Manage payments and future bookings confidently.
• Coordinate day-to-day practice routines using the online booking system.
• Support colleagues to maintain a welcoming atmosphere.

Skills

Client service

Communication

Cash handling

Computer literacy

Tools

Online booking system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Woolwell Vets4Pets practice.

What Your Typical Day Will Look Like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This position is for 20 – 40 hours. This will include working 1 in 5 weekends.

The Attributes Required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

• 20% discount at the Vet Group
• 20% discount at Pets at Home
• 20% discount at the Groom Room
• Access to discounts and cashbacks
• In-house career development opportunities
• Pension
• Holiday allowance

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: PL6 7FG

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!