Client Care Advisor

Vets for Pets; Worcester; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Pension

8-hour shifts with paid lunch

Paid overtime

Full training provided

BVRA membership

Private medical

Corporate discounts

Uniform provided

Group benefits

Social clubs

Job summary

Vets for Pets Worcester is seeking a friendly Client Care Advisor to be the first point of contact for clients, in person or on the phone. You’ll greet clients, help with appointments, and support the team with empathetic, organised service.

No veterinary background is required—we’ll train you. Expect 8-hour shifts with a paid lunch break, overtime, and a warm, social team culture that values every client and their pet.

Qualifications

• Warmth, love of people, and a calm, organised approach.
• Excellent communication with clients and team members.
• No veterinary background required; willing to learn and train.

Responsibilities

• Be the warm, welcoming face and voice of the practice.
• Ensure smooth front-desk operations and client communication.
• Support clients through appointment and care information with empathy.

Skills

Warmth

Great communication

Customer service

Calm under pressure

Organisation

Job description

Vets for Pets Worcester is one of the most forward-thinking veterinary practices in the region — named Practice of the Year within the Vets for Pets group (2017) and awarded Best Vets in Worcestershire (2024, 2025). Under the leadership of Head Vet Jonathan Nicol, we've grown enormously over 15 years into a team of 30 people who genuinely care about what they do and the clients they serve.

Our ethos is to help every client get the very best care for their pet, within the reality of their individual circumstances and budget. That starts the moment someone walks through our door or picks up the phone — which is exactly where you come in.

We're a team of 30, and we genuinely like each other. We socialise, we celebrate, and we have a growing list of clubs — book club, movie club, craft club, and more. If you like the idea of being part of a team in the fullest sense of the word, you'll feel at home here very quickly.

*We work 8-hour shifts with a paid lunch break and paid overtime — something that's genuinely rare, and something we're proud of. All roles involve 1 in 3 weekends (we're open 7 days a week), and we think that's a fair and sustainable way to work.*

The Role

As a client care advisor, you'll be the warm, welcoming face — and voice — of Vets for Pets Worcester. You'll be the first person our clients meet when they arrive, and often the person they turn to when they're worried about their pet. It's a role that combines organisation, empathy, and great communication in equal measure — and it's a role that genuinely matters.

We're proud members of the British Veterinary Receptionist Association, and we mean it when we say that client care is a career in its own right here — not a stepping stone to something else. We invest in our CCA team just as we invest in our clinical team, because we know that the experience clients have from the very first hello is every bit as important as the care their pets receive. Full training will be provided.

What we’re looking for

You don't need a veterinary background — we'll teach you everything you need to know about the practice side of things. What we can't teach is genuine warmth, a love of people, and the calm, organised approach that keeps a busy practice running smoothly. You'll be someone who finds real satisfaction in delivering excellent service, who communicates brilliantly with all kinds of people, and who takes pride in being the person that clients trust and rely on.

A fondness for animals is, of course, a given — but what really sets the best client care advisors apart is their passion for the client relationship itself. If that sounds like you, we'd love to hear from you.

What we offer

• Competitive salary, dependent on experience
• Pension
• 8-hour shifts with paid lunch break
• Paid overtime
• Full training provided
• BVRA membership
• Heavily discounted private medical
• Corporate savings and discount scheme
• Uniform and shoes provided
• Vets for Pets group benefits
• Thriving social and clubs scene

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!