Client Care Advisor

Vets for Pets; Coventry; On-site; GBP 11,020 - 20,664; Part time

Benefits offered by this job

Discounts

Cashbacks

Career development

Pension & holidays

Job summary

Vets for Pets Coventry Walsgrave is seeking a friendly client-facing receptionist to support the veterinary team and help pets receive excellent care. You will greet clients, explain services, manage bookings and payments, and keep the online booking system up to date.

You will be part of a welcoming team, with part-time 20-25 hours per week, weekend rotation. Previous customer service experience is essential; veterinary experience is desirable.

Qualifications

• Previous experience in a customer service role is essential.
• Previous veterinary experience is desirable.

Responsibilities

• Greet clients and provide guidance to clients and their pets on arrival.
• Manage payments and future bookings confidently.
• Coordinate the smooth running of day-to-day routines using our online booking system.
• Support the clinical team by ensuring a welcoming and efficient client flow.

Skills

Customer service

Computer literacy

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Coventry Walsgrave Vets for Pets practice.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Part Time role working 20 to 25 hours per week including rotational weekend shifts.

Previous experience in a customer service role is essential, previous veterinary experience is desirable.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance

The salary for this role is £13.20 per hour.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Location: CV2 2TW

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!