Client Care Advisor - Worcester

Pets at Home Limited; Worcester; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Pension

Full training provided

Paid overtime

Uniform provided

BVRA membership

Employee discounts

Job summary

Vets for Pets Worcester is seeking a friendly client care advisor to greet clients, answer questions, and support the team at reception. You’ll be the welcoming face and voice, helping clients feel at ease while their pets are cared for.

No veterinary background is required; full training will be provided, and you’ll join a supportive team with a focus on excellent client relationships and smooth daily operations.

Qualifications

• No veterinary background required; full training provided.
• Excellent verbal and written communication skills are essential.
• Ability to stay calm and organised in a busy front-desk environment.

Responsibilities

• Be the first point of contact for clients arriving at the practice.
• Provide warm, empathetic assistance and answer routine questions about services.
• Schedule appointments and coordinate with the veterinary team as needed.
• Maintain a tidy reception area and manage administrative tasks.

Skills

Customer service

Communication

Empathy

Organisational skills

Teamwork

Problem solving

Tools

CRM software

Microsoft Office

Job description

As a client care advisor, you'll be the warm, welcoming face - and voice - of Vets for Pets Worcester. You'll be the first person our clients meet when they arrive, and often the person they turn to when they're worried about their pet. It's a role that combines organisation, empathy, and great communication in equal measure - and it's a role that genuinely matters.

You don't need a veterinary background - we'll teach you everything you need to know about the practice side of things. What we can't teach is genuine warmth, a love of people, and the calm, organised approach that keeps a busy practice running smoothly. You'll be someone who finds real satisfaction in delivering excellent service, who communicates brilliantly with all kinds of people, and who takes pride in being the person that clients trust and rely on. A fondness for animals is, of course, a given - but what really sets the best client care advisors apart is their passion for the client relationship itself. If that sounds like you, we'd love to hear from you.

Vets for Pets Worcester is one of the most forward-thinking veterinary practices in the region - named Practice of the Year within the Vets for Pets group (2017) and awarded Best Vets in Worcestershire (2024, 2025). Under the leadership of Head Vet Jonathan Nicol, we've grown enormously over 15 years into a team of 30 people who genuinely care about what they do and the clients they serve. We're proud members of the British Veterinary Receptionist Association, and we mean it when we say that client care is a career in its own right here - not a stepping stone to something else. We invest in our CCA team just as we invest in our clinical team, because we know that the experience clients have from the very first hello is every bit as important as the care their pets receive. Full training will be provided.

• We work 8-hour shifts with a paid lunch break and paid overtime - something that's genuinely rare, and something we're proud of. All roles involve 1 in 3 weekends (we're open 7 days a week), and we think that's a fair and sustainable way to work.
• Competitive salary, dependent on experience
• Pension
• 8-hour shifts with paid lunch break
• Paid overtime
• Full training provided
• BVRA membership
• Heavily discounted private medical
• Corporate savings and discount scheme
• Uniform and shoes provided
• Vets for Pets group benefits
• Thriving social and clubs scene

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!