Lead Veterinary Receptionist

CVS Group; Chichester; Remote; GBP 23,000 - 28,000; Full time

Job summary

CVS Group is seeking a Head Receptionist to join our West Sussex Veterinary Centre network in Chichester, Felpham and Rustington. This full-time role (40 hours) offers varied shifts across opening hours 8-7.

You will lead the reception team, manage rotas, assist with recruitment and handle client insurance and payments, ensuring a warm, professional experience for every client. Previous receptionist experience is essential; veterinary experience is a plus.

Qualifications

• Previous receptionist experience is essential.
• Experience in veterinary settings is a plus.
• Excellent communication and empathy.

Responsibilities

• Answer phones and book appointments.
• Respond to queries in person, by phone or email.
• Register new clients.
• Process insurance forms.
• Take payments.
• Provide a warm, welcoming experience to clients.

Skills

Receptionist experience

Customer service

Team leadership

Training and guidance

Effective communication

Tools

Microsoft Office

Phone systems

CRM systems

Job description

CVS Group is seeking a Head Receptionist to join our West Sussex Veterinary Centre network in Chichester, Felpham and Rustington. This full-time role (40 hours) offers varied shifts across opening hours 8-7.

You will lead the reception team, manage rotas, assist with recruitment and handle client insurance and payments, ensuring a warm, professional experience for every client. Previous receptionist experience is essential; veterinary experience is a plus.